about 4 hours ago
Remote, United StatesMid Level / Senior
H1B Sponsor
Responsibilities
- Provide technical guidance and troubleshooting support to partner customers.
- Advocate for product enhancements and escalate partner needs.
- Deliver hands-on technical implementation support for new partner customers.
- Ensure partners understand best practices for setup and customization.
- Serve as a liaison with the Technical Account Management organization.
- Collaborate with Partner Success Managers to understand partner goals.
- Share best practices and technical insights across partner accounts.
- Contribute to documentation and training materials for partner readiness.
Requirements
- 3-5 years of experience in implementation engineering or a related technical customer-facing role.
- Strong troubleshooting skills for diagnosing complex technical issues.
- Experience with system integrations, APIs, and deployment workflows.
- Excellent communication skills for translating technical concepts.
- Ability to travel up to 20% regionally, with some international travel.