4 days ago
Remote, United StatesStaff+
Base Salary
$254k - $297k/yr
Responsibilities
- Contribute production-quality bug fixes, features, integrations, tooling, and performance improvements to GitLab’s product and adjacent systems.
- Diagnose complex customer problems across application code, data stores, infrastructure, observability, networking, APIs, Git internals, CI/CD workflows, and cloud environments.
- Coordinate Product, Engineering, SRE, Support, Solutions Architecture, Customer Success, Professional Services, and customer technical teams through resolution and handoff.
- Drive governed, measurable, production-oriented adoption of GitLab Duo Agent Platform and agentic SDLC workflows.
- Turn customer blockers and field learnings into durable product improvements, reference architectures, documentation, and reusable implementation patterns.
- Create technical narratives, Well-Architected Frameworks, whitepapers, webinars, strategy memos, and adoption frameworks.
- Stabilize strategic customer adoption or retention risks without creating permanent dependency on Forward Deployed Engineering.
Requirements
- Staff-level experience building, operating, or improving complex production software systems.
- Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.
- Strong Ruby on Rails or Go experience with the ability to contribute directly to GitLab’s product and adjacent systems.
- Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or enterprise AI adoption.
- Experience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.
- Deep knowledge of DevSecOps workflows, Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.
- Experience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.
- Ability to coordinate across product, engineering, field, and customer teams without formal authority.
- Strong written communication, sound judgment, and the ability to distinguish reusable product work from customer-specific customization.
- Preferred experience with GitLab.com, GitLab Dedicated, or GitLab Self-Managed.
- Preferred production experience with PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, or observability tools.
- Preferred familiarity with Git internals, repository performance, large-scale Git usage patterns, GitLab Runner behavior, performance engineering, site reliability engineering, platform engineering, infrastructure engineering, distributed systems, open source, or asynchronous engineering environments.
- Preferred experience creating whitepapers, technical talks, architecture frameworks, requests for comments, public technical writing, or internal strategy documents.
Benefits
- All roles are remote, with some location-based eligibility requirements.
- Health, financial, and well-being benefits.
- Flexible paid time off.
- Team Member Resource Groups.
- Equity compensation and Employee Stock Purchase Plan.
- Growth and Development Fund.
- Parental leave.
Tech Stack
DockerGitGitLab CI/CDGoKubernetesLinuxPostgreSQLPythonRedisRuby on RailsRustTerraformTypeScriptVue.js
Categories
Forward Deployed
About GitLab
GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together, they automate repetitive tasks to plan, build, secure, test, deploy and maintain software. With GitLab, software teams spend less time on coordination overhead and more time on the next big idea. GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle. Agents handle code generation, security analysis, code review, CI/CD troubleshooting, and custom workflows — while teams maintain control through enterprise governance. Build what's next with us. Explore open roles and join our talent community: https://about.gitlab.com/jobs/