Senior Software Engineer, Robinhood Command Center

3 months ago

H1B sponsor

Base Salary

$196k - $230k/yr

Responsibilities

Lead incident mitigation by coordinating service owners, facilitating rollbacks and traffic shifts, and maintaining a clear source of truth during active incidents.
Develop and maintain incident management processes, procedures, education, adoption, and measurement programs.
Define company-wide dashboards and alerts for critical user journeys, availability, and business-impact metrics.
Own and evolve incident response tooling and measure improvements in MTTD and MTTR.
Drive post-incident governance, including postmortems, SEV reviews, and follow-up tracking.
Design failure-mitigation strategies that avoid full-region or full-datacenter failovers.
Build monitoring, alerting, and observability frameworks across hundreds of services and systems.
Own the roadmap for observability across Robinhood’s critical user journeys.
Deliver executive-level reporting and insights on service quality and reliability.
Mentor engineers, provide technical influence, and contribute to hiring and engineering culture.

At least 5 years of software engineering experience, including significant experience operating production systems.
At least 2 years focused on reliability engineering, infrastructure, distributed systems, or production operations.
Hands-on experience serving as an incident commander, IMOC, primary on-call, or in a comparable incident leadership role.
Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design.
Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies.
Familiarity with modern observability stacks such as OpenTelemetry, Prometheus, and Grafana.
Demonstrated ability to improve MTTD, MTTR, availability, or customer impact measurably.
Strong communication and cross-functional collaboration skills, particularly during high-severity incidents.

Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
100% paid employee health insurance with 90% dependent coverage, plus life and disability insurance.
Lifestyle wallet for wellness, learning, and other benefits spending.
Fertility benefits, mental health benefits, parental leave, paid time off, sick time, and company holidays.
Catered meals, events, and comfortable workspaces.
Based in New York, New York, with in-person attendance expected at least 3 days per week.

GrafanaPrometheus

1,001-5,000 employees

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