3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Provide application support by monitoring systems, diagnosing issues, resolving incidents, and fulfilling service requests.
- Develop and implement application-support best practices, document solutions, and share knowledge.
- Communicate with stakeholders to understand needs and provide timely updates on issue resolution.
- Participate in team discussions and independently provide solutions to work-related problems.
Requirements
- At least 5 years of overall experience is required.
- At least 3 years of experience in ServiceNow IT Operations Management is required.
- Proficiency in ServiceNow IT Operations Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills, including incident diagnosis and resolution.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development lifecycle methodologies, modern programming languages and frameworks, and the ITIL framework.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.