Base Salary
$119k - $221k/yr
Responsibilities
- Design and operate AWS cloud infrastructure for Hi Marley’s SaaS platform and agentic AI services.
- Build and monitor AI/ML infrastructure for LLM-powered agentic systems.
- Establish Terraform infrastructure-as-code standards, including state, modules, multi-environment configurations, drift detection, and compliance validation.
- Implement observability, data integrity monitoring, SLOs, error budgets, regression detection, deployment verification, migration validation, and rollback automation.
- Support data pipelines, Redshift warehousing, analytics, BI, and AI training workflows.
- Implement security and compliance controls including audit logging, access governance, and configuration management for regulated AI workloads.
- Improve disaster recovery through defined RTO/RPO targets, rehearsed procedures, and tested recovery runbooks.
- Lead architecture reviews, improve developer experience across testing, CI/CD, and local development, and guide cross-team infrastructure decisions.
- Lead technical initiatives and mentor engineers on infrastructure and operational best practices.
Requirements
- 6+ years of DevOps, SRE, or platform engineering experience.
- 2+ years building or operating AI/ML infrastructure involving model serving, inference, LLM orchestration, or agentic systems.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Experience building and operating infrastructure for traditional and AI/ML workloads at a SaaS company.
- Deep experience with AWS cloud services such as ECS, Lambda, SageMaker, Bedrock, S3, DynamoDB, and Redshift.
- Strong Terraform infrastructure-as-code skills, including state, modules, and multi-environment configurations.
- Experience with container orchestration using ECS or EKS.
- Experience with monitoring and observability platforms such as Datadog and CloudWatch.
- Understanding of data pipelines, warehousing, ETL/ELT, and analytics infrastructure; Airflow, dbt, and Dagster experience is a strong plus.
- Experience with compliance-sensitive environments and audit trails, access governance, and change management.
- Strong proficiency in at least one programming language, including Python, Go, or TypeScript.
- Track record of leading cross-team technical initiatives and mentoring engineers.
- Experience in regulated industries such as insurance, financial services, or healthcare is a strong plus.
- Ability to communicate with engineering and non-technical stakeholders and apply emerging AI technologies thoughtfully.
Benefits
- Annual base salary range of $119,000–$221,000.
- Equity grants for all employees.
- 4% matching 401(k) program.
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week.
- Monthly wellness stipend.
- Paid parental leave.
- Flexible vacation policy.
- Flexible hybrid work environment requiring three days per week in the Boston office.
- Opportunities for learning, new challenges, and impact in a fast-growing startup culture.
Tech Stack
Categories
About Hi Marley
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience . The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.