about 3 hours ago
Base Salary
$100k - $120k/yr
Responsibilities
- Perform root-cause analysis on complex issues and distributed tracing gaps.
- Act as a strategic consultant for senior engineers at enterprise customers.
- Troubleshoot SDK implementations and assist developers with complex frameworks.
- Serve as a bridge between developers and product teams for high-impact fixes.
- Engineer deterministic support paths for autonomous resolutions.
- Build context into systems for consistent issue resolution.
- Develop agentic tooling using internal APIs for complex lookups.
Requirements
- 4+ years of experience in technical support engineering, systems engineering, or software development.
- Strong coding foundations in Python, JavaScript, Java, or Ruby.
- Deep understanding of distributed systems, microservices, and APIs.
- Familiarity with AI and automation, particularly LLM orchestration.
- Exceptional communication skills for explaining complex concepts.