Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow22 hours ago
Base Salary
$161k - $274k/yr
Responsibilities
- Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end interfaces.
- Work alongside customers in the field to diagnose problems, adapt solutions, deploy software, and iterate in live environments.
- Design and implement production-grade AI-native software, including APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
- Create reusable libraries, prompts, scaffolds, SDKs, documentation, and internal tooling for future deployments.
- Integrate solutions with legacy systems and operate safely in ambiguous, high-stakes enterprise environments.
- Provide field-tested feedback to platform and product teams and influence product strategy and roadmap primitives.
- Debug distributed systems, tune latency, implement monitoring, and deliver resilient and secure systems.
Requirements
- 5+ years of software engineering experience, including 2+ years building systems in customer-facing or embedded roles.
- Experience integrating AI into work processes, decision-making, or problem-solving, including AI-powered tools, workflow automation, or AI-driven insights.
- Proven ability to design and implement AI-native software in production environments.
- Backend engineering strength with Python, Node.js, or Java and frontend experience with React or Angular.
- Experience working with REST or GraphQL APIs, LangChain, Semantic Kernel, prompt chaining, vector search, and context management.
- Ability to debug distributed systems, tune performance and latency, and implement monitoring and observability.
- Ability to contribute to shared SDKs, tools, developer-experience frameworks, and reusable AI scaffolds.
- Product sensibility focused on user value, MVP iteration, and long-term scale.
- Experience deploying software in AWS, Azure, or GCP environments.
- Ability to travel up to 30% for onsite customer engagements.
- Preferred: experience integrating AI into SaaS platforms such as ServiceNow or Salesforce.
- Preferred: production deployment experience in secure, regulated enterprise environments.
Benefits
- Base pay is listed at $161,300-$274,200, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a Flexible or Remote work persona and may require up to 30% travel.
- This is a regular employee position in North America and Canada.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.