Data Platform Engineer
Burberry Group plc21 hours ago
London, United KingdomSenior
Responsibilities
- Administer, configure, monitor, and support Databricks and Tableau Plus to maintain availability, security, performance, and operational readiness.
- Provide operational oversight for Alation and BigEye, including governance, catalog, data observability, and support processes.
- Manage access controls, identity integration, user onboarding, workspace and site configuration, environment settings, and usage controls.
- Coordinate incidents, problems, changes, releases, vendor-managed upgrades, patches, security fixes, testing, and service communications with the operational support partner.
- Monitor availability, performance, usage, error rates, capacity, costs, job reliability, dashboard performance, observability signals, and service degradation.
- Provide L2/L3 technical support, root-cause analysis, remediation planning, vendor escalation, and communication to affected teams.
- Maintain and improve monitoring, alerting, runbooks, knowledge articles, operational procedures, and support documentation.
- Implement practical automation and provide operational reporting on service performance, incidents, changes, risks, costs, capacity, and improvement actions.
Requirements
- Hands-on experience administering, supporting, or operating enterprise data and analytics platforms, preferably Databricks and Tableau/Tableau Plus.
- Working knowledge of Databricks administration, workspace configuration, job and runtime support, access controls, performance troubleshooting, monitoring, and operations.
- Working knowledge of Tableau platform administration, including permissions, user access, extract refreshes, dashboard performance, monitoring, and support processes.
- Experience with data governance, catalog, or observability platforms such as Alation and BigEye is desirable.
- Experience operating with external support partners or managed-service providers responsible for 24/7 service management is preferred.
- Knowledge of ITIL-aligned incident, problem, change, release, request-fulfilment, service-transition, and operational-readiness processes.
- Experience coordinating SaaS releases, vendor-managed upgrades, patches, security fixes, configuration changes, testing, and user communications.
- Strong monitoring, troubleshooting, incident-management, L2/L3 support, root-cause analysis, and vendor-escalation skills.
- Understanding of identity and access management, role-based access control, audit logging, security configuration, and operational controls for enterprise SaaS platforms.
- Ability to collaborate with architecture, data engineering, reporting, cybersecurity, cloud infrastructure, service management, business, vendor, and support teams.
Tech Stack
Databricks
Categories
About Burberry Group plc
Burberry Group plc designs, makes, and sells luxury apparel, accessories, and beauty products through owned retail stores, e-commerce, and wholesale to consumers worldwide. Its portfolio includes the Burberry trench coat and signature outerwear, leather goods, and fragrance. Founded in 1856 and headquartered in London, the company is publicly listed on the London Stock Exchange (ticker: BRBY) and operates a global store network.