1 month ago
Base Salary
$200k - $400k/yr
Responsibilities
- Build self-serve functionality for agent configuration, training, and deployment.
- Create AI-powered tools that let non-technical teams build and manage sophisticated workflows without coding.
- Design scalable configuration abstractions that balance flexibility with simplicity.
- Build monitoring and analytics features that help customers identify opportunities to improve their agents.
- Own features end-to-end, including technical architecture, deployment, and iteration.
- Work with customer-facing teams, product, and design to understand workflows, define requirements, review designs, and launch products.
Requirements
- At least 4 years of experience building full-stack software products.
- Proficiency in Python and/or TypeScript with comfort working across the full stack.
- Experience translating complex technical capabilities into simple, usable interfaces.
- A track record of balancing technical excellence with pragmatic delivery.
- Preferred experience with security-sensitive systems such as authentication and data access controls.
- Preferred experience building developer tools, APIs, platforms, or internal tools that became customer-facing.
- Preferred background with LLMs, prompt engineering, or AI agent systems.
- Preferred familiarity with asynchronous programming, scalable systems, observability, data visualization, or analytics products.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan such as a 401(k) or pension.
- Parental leave and fertility and family-building benefits through Carrot.
- Monthly wellness and lifestyle stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Full-time, in-office role; benefits may vary by location and employees receive competitive equity.
Tech Stack
Categories
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.