about 2 months ago
Redlands, CA, USA
Mid Level / Senior
Base Salary
$77k - $129k/yr
Responsibilities
- Collaborate with software engineers to produce and maintain documentation of conceptual topics and workflows.
- Support a variety of user assistance materials, including help documentation, tutorials, and videos.
- Manage documentation throughout the development cycle to meet software release requirements.
- Contribute to a consistent user experience by aligning content with Esri's style.
- Participate in product development to provide functionality feedback and usability testing.
- Create and maintain a network with product management and marketing for consistent user experience.
- Work with software engineers to envision, design, build, test, release, and support products.
Requirements
- 2+ years of professional experience in a similar technical writing role.
- Understanding of documentation workflows using HTML, XML (DITA), or Markdown.
- Experience producing web-based documentation with a content management system.
- Ability to learn and use software as a customer would to create user assistance materials.
- Excellent written and verbal communication skills for conveying complex topics.
- Effective time management and organizational skills in a fast-paced environment.
- Experience with IT observability/system monitoring software or ArcGIS software.
- Bachelor’s degree in GIS, English, technical writing, or a related field.
Benefits
- Industry-leading health and welfare benefits including medical, dental, and vision insurance.
- 401(k) and profit-sharing programs.
- Minimum accrual of 80 hours of vacation leave and twelve paid holidays per year.
- Opportunities for personal and professional growth.
Tech Stack
HTMLLinuxPostgreSQLPythonSQLWindows