3 months ago
London, United KingdomSenior
Responsibilities
- Partner with Customer Success Managers to conduct technical discovery and translate business objectives into production-ready implementation paths.
- Unblock customers across basic setup issues and complex architectural challenges while creating solutions that prevent recurring problems.
- Architect workflows within Postman, guide integrations, and design pragmatic workarounds or custom scripts when needed.
- Build reusable technical guides, templates, scripts, automation tools, and reference implementations.
- Capture customer challenges, document product gaps, and propose interim solutions to inform product roadmap discussions.
Requirements
- 6-8+ years of experience in a technical customer-facing role and a portfolio of built things.
- Strong foundation in Computer Science or Engineering, or equivalent real-world experience.
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages.
- Deep understanding of APIs, developer workflows, and modern DevOps practices.
- Ability to scope ambiguous problems and deliver working solutions quickly.
- Experience building scalable technical collateral such as scripts, templates, and automation tools.
- Comfort engaging with individual developers and enterprise architects.
- Fluency in German.
- Familiarity with Postman and broader developer tooling, including GitHub, AWS, Azure, and other pipelines.
Benefits
- Full medical coverage, flexible paid time off, wellness reimbursement, monthly lunch stipend, team-building events, and donation matching.
- Flexible schedule within a collaborative team.
- In-office five days per week in San Francisco Bay Area, Boston, Austin, New York City, Tokyo, and London; Bangalore employees currently work three days per week and will transition to five days per week by year-end.
Tech Stack
Categories
Solutions Engineering
About Postman
Postman builds a SaaS platform for designing, testing, documenting, and managing APIs used by software teams across development and operations. The company sells free and paid plans, including enterprise features for collaboration, security, and governance, and offers desktop and cloud tools. Founded in 2014 and headquartered in San Francisco, Postman is privately held and reports adoption by over 40 million developers and 500,000 organizations worldwide.