Principal Workflow Architect - Core Business Solutions (HRSD & AI)
ServiceNow7 days ago
Remote, United KingdomStaff+
Responsibilities
- Support pre-sales activities through presentations, solutioning and scoping discussions, workshops, and implementation effort estimates.
- Lead engagement project work focused on customer outcomes, workflow application connectivity, and governance best practices.
- Advise senior leaders and C-suite stakeholders on implementation roadmaps and change management.
- Design ServiceNow workflow solutions and publish reusable customer use cases and solution materials.
- Build relationships with workflow product owners and stakeholders to promote solution capabilities and roadmaps.
- Lead office hours, presentations, webinars, and learning events for delivery and go-to-market stakeholders.
- Improve delivery and engagement materials in partnership with the Customer & Partner Excellence team.
- Enable and mentor ServiceNow delivery teams and partner ecosystem members.
- Travel up to 50% annually based on customer needs and internal meetings.
Requirements
- Experience integrating AI into work processes, decision-making, or problem-solving.
- Several years of consultation or configuration experience implementing complex technologies, including integrations and portals.
- Several years of technical consulting or configuration experience implementing the ServiceNow platform.
- Deep experience with HR, legal, workplace/facility, and finance/supply chain operations or technology software solutions.
- Demonstrated ability to influence and advise senior leaders while providing business process and technical thought leadership.
- Ability to work with technical and non-technical customers, gather requirements, analyze information, and design comprehensive solutions.
- Experience conducting solution presentations and obtaining customer acceptance of solution designs.
- Ability to create visually rich conceptual designs, wireframes, workflows, diagrams, and modeling aids for varied audiences.
- Strong communication, relationship-building, customer engagement, and continuous-learning capabilities.
- Certified System Administrator certification and Certified Implementation Specialist–Human Resources certification, or ability to obtain them within the first 60 days.
- Certified Technical Architect certification, or ability to obtain it within the first 120 days.
Benefits
- Flexible or remote work persona within the EMEA region.
- Regular employee position.
- Up to 50% annual travel based on customer and internal meeting needs.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.