Senior Site Reliability Engineer - Federal
ServiceNow18 hours ago
Remote, United States or Santa Clara, CA, USASenior
Base Salary
$128k - $217k/yr
Responsibilities
- Provide relief and sustainable resolution to infrastructure issues.
- Use software development, systems engineering, and networking expertise to prevent repeatable issues.
- Drive initiatives with partner teams to improve infrastructure reliability and performance through improved system design.
- Develop scalable automation and reduce manual activity across the environment.
- Drive monitoring and automation initiatives.
- Support and maintain the reliability, scalability, and performance of ServiceNow infrastructure and reduce incidents and MTTR.
Requirements
- Typically requires 5 years of related experience with a bachelor’s degree, 3 years with a master’s degree, a PhD without experience, or equivalent experience.
- Deep knowledge of Linux systems.
- At least 2 years of experience with DevOps automation, CI/CD pipelines, and agile methodologies.
- At least 2 years of experience with cloud technologies, preferably Azure.
- At least 2 years of coding experience, preferably with Python, JavaScript, and Ruby.
- Experience with PostgreSQL and MySQL database administration, troubleshooting, and performance tuning.
- Expertise in observability and monitoring of applications, services, and networks at scale.
- Networking skills, including IP addressing and routing.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- ServiceNow Platform development experience is preferred.
- Must pass ServiceNow’s USFedPASS background screening, including credit, criminal/misdemeanor, and drug screening.
- Must be a US citizen, naturalized US citizen, or US permanent resident holding a green card.
Benefits
- Base pay is $127,600–$216,900, plus equity when applicable, variable/incentive compensation, and benefits.
- Health plans, including flexible spending accounts, are offered.
- 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- No on-call rotation.
- Shift bonuses are available for second- and third-shift work.
- Four-day, 10-hour work week from Wednesday through Saturday, 11 p.m. to 10 a.m. PT.
- Work persona is flexible or remote.
Tech Stack
Categories
Site Reliability
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.