2 months ago
Base Salary
$225k - $252k/yr
Responsibilities
- Own the architectural roadmap and delivery of Agentic AI infrastructure, orchestration layers, memory architectures, and evaluation and observability systems.
- Design and deploy scalable multimodal AI agents for autonomous support, real-time voice reasoning, and secure API tool execution.
- Serve as a technical anchor by mentoring senior peers and defining standards for an AI-native software development lifecycle.
- Partner with Product, Engineering, Applied Research, Design, and executive leadership to align technical execution with business strategy.
- Research and implement agent frameworks, LLM inference optimization, retrieval systems, and safety and policy guardrails.
Requirements
- 10+ years of relevant software engineering experience with a record of technical leadership at the Staff, Senior Staff, or Principal Engineer level.
- Strong foundations in distributed systems and production-grade infrastructure, applied to AI, LLM platforms, and agentic architectures.
- Experience with LLM inference optimization, fine-tuning strategies, advanced retrieval systems, and memory architectures.
- Hands-on experience with agent frameworks such as LangChain, LangGraph, CrewAI, or AWS/Google Agent ecosystems.
- Experience with evaluation, observability, safety frameworks, streaming infrastructure, voice or conversational AI, API tool execution, and human-in-the-loop validation.
- Ability to lead and grow a small group of engineers, set technical goals, identify architectural risks, and address technical debt.
- Ability to build and scale ambiguous, cutting-edge AI products into robust enterprise systems.
Benefits
- Opportunity to be based in the San Francisco office.
- Competitive benefits, perks, growth opportunities, and a robust training program.
- Access to cutting-edge AI tools and an inclusive office environment.
Tech Stack
Categories
About Dialpad
Dialpad builds a cloud communications platform for businesses that unifies VoIP calling, video meetings, messaging, and AI-enabled contact center and sales tools. It sells subscription SaaS for business phone systems, collaboration, and customer support, including live transcription, analytics, and agent assist. Founded in 2011 and headquartered in San Ramon, California, the privately held company serves enterprises across industries, with customers such as Netflix and Randstad.