2 days ago
Base Salary
$160k - $213k/yr
Responsibilities
- Drive customer adoption of Fin’s AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand business challenges and technical requirements.
- Code alongside customer technical teams and deliver projects through completion.
- Collaborate with Sales, Success, Product, Engineering, and Go-to-Market teams on customer delivery and product feedback.
- Influence product direction and roadmap decisions based on customer engagements.
- Codify Forward Deployed Engineering best practices and share customer insights.
- Travel and work onsite with customers.
Requirements
- Strong engineering background and experience building software used in real-world environments.
- Experience building a SaaS product is preferred but not required.
- Interest in AI and machine learning and ability to understand novel problems, architectures, trade-offs, and limitations.
- Deep knowledge of at least one high-level programming language, such as JavaScript, Python, or Ruby.
- Ability to prototype and ship software quickly while maintaining high quality and business focus.
- Proficiency using and writing REST APIs.
- Strong cross-functional collaboration and communication skills with technical and non-technical audiences.
- Proof of eligibility to work in the United States is required.
Benefits
- Base salary range for candidates in the Chicago area is $160,000-$213,300, with potential eligibility for a corporate bonus or sales incentive and Restricted Stock Units.
- Benefits and programs support health and wellbeing, family, time away from work, and financial wellbeing; offerings vary by location.
- Hybrid work policy requiring employees to be in the office at least three days per week.
Tech Stack
Categories
Forward Deployed
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.