Platform Engineer - Customer Success
Defense Unicorns4 months ago
Remote, United StatesSenior
Base Salary
$123k - $167k/yr
Responsibilities
- Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-premises platforms
- Build and maintain custom UDS packages and application-specific modules
- Implement and manage infrastructure-as-code modules for customer environment provisioning and configuration
- Provide on-call support for critical UDS issues and adhere to SLA commitments
- Serve as the primary technical customer interface for guidance, troubleshooting, and issue resolution
- Create and deliver customer-specific technical training through remote and on-site sessions
- Coordinate customer onboarding and support adoption of UDS deployments
- Collect customer and community feedback for internal product and process improvements
- Analyze operational and usage data to identify trends and optimize delivery strategies
- Collaborate with cross-functional teams and experiment with tools and techniques to improve deployment efficiency and customer outcomes
Requirements
- Proven experience as a Platform Engineer or similar role focused on system architecture and development
- Strong Kubernetes proficiency and hands-on experience with Azure AKS, AWS EKS, or on-premises Kubernetes such as RKE2, K3s, or OpenShift
- Knowledge of hybrid-cloud architectures, including networking, RBAC, and storage across cloud and on-premises clusters
- Experience with Helm, GitOps, and infrastructure-as-code tools such as Terraform or OpenTofu
- Knowledge of DevSecOps, DevOps, and CI/CD pipelines using GitLab or GitHub
- Ability to provide customer architecture guidance, production support, troubleshooting, and platform expertise
- Strong analytical, communication, independent-working, and remote-team skills
- Willingness to travel for on-site training and support
- DoD IAT Level II certification, such as Security+, is preferred
- DoD Secret or higher clearance is preferred but not required
- U.S. citizenship is required
Benefits
- Remote position in the USA with less than 25% expected travel
- Medical, dental, and vision insurance with premiums 100% company paid
- Health reimbursement account, life insurance, and disability insurance
- 401(k) retirement plan, company stock options, and home office budget
- Flexible Time Off, federal holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
- Paid parental leave
- Reimbursement for approved trainings and subscriptions, plus conference travel, lodging, and fees
Tech Stack
Categories
DevOpsSolutions Engineering
About Defense Unicorns
Defense Unicorns specializes in platform technologies that enable rapid and reliable delivery of capabilities across a wide range of mission and technology areas. We support open architecture platforms for secure mission systems that provide optionality for the end user, promote scalability, and allow for continuous identification and integration of new products and services while avoiding vendor lock. Our open approach creates partnership opportunities across the software ecosystem. Our people are innovators, software engineers, and veterans with decades of experience delivering technology programs across DoW and the broader federal market. Let's drive change together. Get in touch at hello@defenseunicorns.com