Senior Professional Services Engineer
CloudflareResponsibilities
- Plan and deliver organized customer services that maximize the value of Cloudflare products and product guidance.
- Gather business and technical requirements and produce solution designs, HLDs, LLDs, data builds, procedures, scripts, test plans, drawings, deployment plans, migration plans, and as-built documentation.
- Implement changes in Cloudflare environments according to customer change-management processes and guide customers in configuring CPEs and integration points.
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams on technical escalations.
- Contribute to internal and external documentation, technical Q&A, best practices, templates, automation scripts, procedures, and workflows.
- Transition completed Cloudflare environments and solutions to customers’ technical teams.
Requirements
- 5+ years of customer-facing experience as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, Systems Engineer, or a related role.
- Knowledge of OSI model layers and protocols including TCP/IP, TLS, DNS, and HTTP.
- Deep understanding of Internet and security technologies including DDoS, Web Application Firewall, certificates, DNS, CDN, analytics, and logs.
- Demonstrated experience with a scripting language such as Python, JavaScript, or Bash.
- Experience with Internet-property security technologies such as firewalls, WAFs, Bot Management, Rate Limiting, and (M)TLS.
- Experience with Internet-property performance concepts including speed, latency, caching, HTTP/2, and TLSv1.3.
- Working experience with infrastructure as code tools such as Terraform.
- Ability to manage projects, meet deadlines, prioritize competing demands, and manage uncertainty.
Benefits
- Work location is Singapore or Sydney.
- Monday to Friday working hours from 09:00 a.m. to 06:00 p.m., with occasional weekend customer support.
- Travel is expected at 30%.
- Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
Tech Stack
Categories
About Cloudflare
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business. Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.