2 months ago
Remote, United States or Remote, CanadaSenior / Staff+
Base Salary
$81k - $144k/yr
Responsibilities
- Create facility models for ingestion by Phaidra’s products in collaboration with Data Science.
- Configure, commission, tune, analyze, and triage Phaidra control solutions according to facility and customer requirements.
- Define customer-driven product requirements and translate stated and implied needs into documentation for software development.
- Lead deployment and support of multiple solutions, potentially in parallel.
- Resolve onboarding and support tickets by coordinating with stakeholders or providing direct technical solutions.
- Monitor solution performance, troubleshoot control-system and equipment issues, analyze viability, and actively manage risk.
- Act as an internal and customer-facing subject-matter expert for customer support, research projects, sales, and marketing initiatives.
- Support customer onboarding, new system creation, process refinement, documentation, and contributions to the code repository.
- Attend customer site visits and participate in troubleshooting and deployment activities.
Requirements
- 5–10 years of experience as a controls engineer, programmer, or equivalent.
- Expertise in HVAC and data center cooling control methodologies, including chiller plant fundamentals, configurations, and sequences of operation.
- Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics.
- Experience with controls design engineering or industrial and commercial control systems and protocols such as BACnet and Modbus.
- Knowledge of air-side chilled-water and direct-expansion cooling systems.
- Experience working with data center operations teams to solve field-operations problems.
- Experience programming control systems using PLC, ladder logic, text, or block programming languages.
- Ability to read and write Python scripts to implement Phaidra’s AI development tool for customer use cases.
- Ability to explain complex domain-specific and AI/ML concepts to non-specialists.
- Ability to own and manage substantial documentation and communicate to high standards.
- Preferred experience rapidly prototyping technologies and converting them into commercially viable products.
- Preferred experience building, owning, and operating codebases or services.
- Preferred experience architecting services within cloud platforms.
- Preferred experience applying AI and ML to controls applications.
- Preferred experience with statistics, analytics, and domain-relevant optimization problems.
- Familiarity with XML, JSON, or YAML.
- Candidates must be located in the USA or Canada and legally authorized to work in the specified location without sponsorship.
Benefits
- 100% remote work with no physical office; candidates must be located in the USA or Canada.
- 25% travel may be required, including site visits.
- Medical, dental, and vision insurance, varying by region.
- Unlimited paid time off with a required minimum of 20 days per year.
- Paid parental leave, varying by region.
- Flexible stipends for workspace, well-being, and professional development.
- Company MacBook.
- Equity eligibility and professional development opportunities are provided, though compensation figures are excluded here.
Tech Stack
Categories
Solutions Engineering
About Phaidra
Phaidra builds AI-powered control systems for data centers and AI factories, enabling operators to optimize cooling, power, and workload management. Its products include Prism, an LLM-based assistant that unifies BMS/CMMS/EPMS data and flags actionable issues, and a DTC liquid‑cooling agent that improves thermal stability and energy efficiency at the CDU. Founded in 2019 and headquartered in Seattle, it sells enterprise software to mission‑critical facility operators.