4 days ago
Base Salary
$142k - $213k/yr
Responsibilities
- Define, monitor, and enforce SLIs, SLOs, and error budgets across regional and global platforms.
- Serve as the Tier-3 technical escalation authority for critical production incidents, conduct blameless post-incident reviews, and implement preventative remediations.
- Design and maintain unified monitoring, logging, tracing, alerting, and anomaly-detection ecosystems.
- Eliminate operational toil through software engineering, automated runbooks, resilient tooling, and self-healing infrastructure.
- Architect, provision, and maintain secure, highly available cloud and bare-metal environments using infrastructure as code.
- Partner with application engineering teams on secure, automated canary, blue/green, and feature-flag release patterns.
- Execute structured operational and incident handoffs with EMEA and APAC teams for follow-the-sun reliability coverage.
- Align regional standards, automation, and disaster recovery procedures across global regions.
- Oversee NAM-region change, patching, and deployment windows in accordance with regulatory requirements.
- Review architectures for non-functional requirements, high availability, and multi-region failover capabilities.
- Forecast capacity and optimize compute, storage, and networking utilization across data centers and cloud zones.
Requirements
- 6+ years of professional experience in Software Engineering, DevOps, Cloud Architecture, or Systems Engineering, including at least 4+ years dedicated to SRE or Production Engineering at a senior/lead level.
- Experience in highly regulated, mission-critical, or high-throughput environments is strongly preferred.
- Advanced proficiency in at least one core programming language, including Python or Java, plus Bash shell scripting.
- Deep expertise with Kubernetes/OpenShift, Docker, and AWS.
- Extensive experience writing and maintaining Terraform, CloudFormation, or Ansible codebases.
- In-depth knowledge of Linux/Unix internals, networking fundamentals, and distributed-system failure modes.
- Familiarity with relational databases and distributed data stores or messaging systems from reliability, backup, replication, and failover perspectives.
- Hands-on experience configuring and scaling telemetry stacks.
- Ability to operate autonomously as a regional subject-matter expert and collaborate effectively with global peers and senior stakeholders.
- Bachelor’s or university degree, or equivalent experience; a master’s degree is preferred.
Benefits
- Full-time position based in Jersey City, New Jersey, serving the North American region with follow-the-sun collaboration and no required overnight on-call shifts.
- Benefits may include medical, dental and vision coverage, 401(k), life, accident and disability insurance, wellness programs, paid vacation, sick leave, and paid holidays; offerings vary by jurisdiction, job level, and hire date.
Tech Stack
Categories
Site Reliability
About Citi
Citi is a public financial-services company offering consumer and institutional banking, credit cards, wealth management, treasury and trade solutions, and capital-markets services. It serves individuals, corporations, financial institutions, and governments in more than 160 countries and jurisdictions, earning interest and fee income from lending, payments, trading, and advisory. Founded in 1812 and headquartered in New York, it trades on the NYSE under the ticker C.