Lead Site Reliability Engineer
JPMorgan Chase12 hours ago
Base Salary
$157k - $215k/yr
Responsibilities
- Lead adoption and operationalization of SRE practices, including SLIs, SLOs, error budgets, reliability reviews, and blameless post-incident processes.
- Design and improve monitoring and observability for metrics, logs, traces, and event telemetry.
- Establish alerting standards, dashboards, and runbooks to improve operational readiness.
- Drive self-service, self-healing, automated remediation, CI/CD operational controls, and standardized tooling.
- Reduce operational toil through process optimization, tooling enhancements, and platform improvements.
- Improve incident response coordination, escalation paths, root cause analysis, and continuous improvement.
- Support capacity planning, performance engineering, resilience testing, and service stability.
- Partner across application, infrastructure, operations, distributed-systems, and mainframe teams.
- Contribute to governance, documentation, control evidence, and operational health reporting.
Requirements
- Relevant experience in Site Reliability Engineering, Production Engineering, Infrastructure Engineering, or a similar reliability-focused role, including leadership of technical initiatives.
- Strong knowledge of operating and supporting distributed systems in production, including Linux, networking, middleware, containers, and/or cloud platforms.
- Hands-on experience with monitoring and observability practices, dashboarding, and alert engineering.
- Ability to automate operational workflows using scripting or programming languages such as Python, Go, or Shell.
- Experience with CI/CD and infrastructure-as-code approaches.
- Experience supporting or integrating mainframe systems into enterprise operations.
- Strong communication and stakeholder management skills for leading cross-team reliability improvements.
- Preferred: experience establishing SLIs/SLOs and service- or platform-level reliability reporting.
- Preferred: familiarity with ITSM and incident tooling, on-call operations, and operational maturity improvements.
- Preferred: experience with graceful degradation, failover, rate limiting, chaos testing, and load or performance testing.
- Preferred: exposure to regulated or high-control environments and operational risk management practices.
Benefits
- Competitive total rewards package with base salary determined by role, experience, skill set, and location; eligible roles may also receive commission-based pay or discretionary incentive compensation.
- Comprehensive health care coverage, on-site health and wellness centers, retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.
- Equal opportunity employer offering reasonable accommodations for religious practices, mental health needs, and physical disabilities.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.