5 days ago
Hyderābād, IndiaMid Level
Responsibilities
- Translate product and operational requirements into scalable technical designs, implementation plans, and testable acceptance criteria.
- Configure and extend Dynamics 365 Customer Service features including case management, queues, routing, SLAs, entitlements, knowledge, agent workspaces, Customer Voice, and Copilot-assisted experiences.
- Design Dataverse data models, model-driven applications, business rules, security roles, auditing, and related user experiences.
- Build Power Automate workflows, custom connectors, notifications, survey workflows, and exception handling.
- Develop pro-code extensions using C#, .NET, Dataverse plug-ins and custom APIs, JavaScript/TypeScript, and Power Apps Component Framework.
- Implement secure integrations using Dataverse Web API, REST/OData, OAuth, Microsoft Entra ID, Azure Functions, API Management, Service Bus, webhooks, and event-driven patterns.
- Build and validate migration and data pipelines for historical cases, activities, emails, attachments, reference data, and reporting feeds.
- Develop Power BI datasets and downstream reporting while preserving data-lake interfaces and SLA/CSAT metrics.
- Implement application lifecycle management with solutions, environment variables, connection references, source control, automated pipelines, managed deployments, and rollback procedures.
- Apply secure engineering practices, privacy and compliance controls, secret management, auditing, and production readiness reviews.
- Create automated and manual tests for functionality, integrations, regression, performance, resiliency, accessibility, migration reconciliation, and business UAT.
- Instrument services and workflows with telemetry, dashboards, alerts, correlation identifiers, failure handling, and operational runbooks.
Requirements
- Hands-on experience delivering enterprise applications with Dynamics 365, Power Platform, Dataverse, or comparable CRM or case-management platforms.
- Strong software engineering fundamentals in API design, data modeling, asynchronous processing, testing, troubleshooting, and production support.
- Experience integrating SaaS platforms with Azure or enterprise systems through secure and resilient interfaces.
- Experience planning or executing legacy data migration, reconciliation, and cutover for business-critical systems.
- Ability to collaborate across engineering, product, operations, security, privacy, data, and reporting teams and document technical decisions.
- Preferred experience includes Dynamics 365 Customer Service, Contact Center, unified routing, Copilot Service, knowledge management, Teams integration, high-volume email-to-case operations, Azure integration services, Power BI, Azure Data Factory, Synapse, Fabric, and enterprise data lakes.
- Microsoft certifications in Power Platform, Dynamics 365 Customer Service, Azure development or integration, data engineering, or DevOps are helpful but not required.
- The position requires passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
Tech Stack
Categories
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.