15 hours ago
Kolkāta, India +2 moreSenior
Responsibilities
- Design, configure, develop, and maintain ServiceNow solutions for cybersecurity and GRC workstreams.
- Implement ServiceNow platform customizations, workflows, reporting, data imports, scripting, and third-party integrations.
- Work with Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, and workflows.
- Gather and document user and process requirements and support ServiceNow platform administration.
- Architect and drive end-to-end ServiceNow solutions, including technical design, effort prioritization, and development oversight.
- Perform quality assurance testing and user acceptance testing.
- Collaborate with clients, vendors, leadership teams, and global delivery teams.
- Manage assigned workstreams, build client relationships, and coach or guide junior team members.
- Apply AI tools and SDKs to accelerate ServiceNow development, scripting, and workflow automation.
Requirements
- ServiceNow Certified Administrator certification.
- ServiceNow Certified Application Developer certification.
- ServiceNow Certified Implementation Specialist certification in ITSM, HR, GRC, VR, ITOM, or SecOps.
- Hands-on ServiceNow development and implementation experience, including platform configuration, workflows, scripting, integrations, and testing.
- Good understanding of JavaScript and ServiceNow web services.
- Experience leading or supporting ServiceNow implementation and administration teams.
- Strong technical and functional skills for consulting project engagements.
- Excellent client-facing verbal and written communication skills.
- Familiarity with an agile development environment.
- Preferred experience with JavaScript, ReactJS, HTML, CSS, Python, or Node.js.
- Preferred exposure to AI tools such as Claude, Cursor, and Now Assist, including agentic AI capabilities.
Tech Stack
Categories
About PwC
PwC is a global network of professional services firms providing assurance, tax, and advisory work for businesses and public-sector clients. It sells project-based and managed consulting, audit, and deals services, and implements and integrates business applications. Formed in 1998 by the merger of Price Waterhouse and Coopers & Lybrand, it is headquartered in London and is one of the Big Four accounting firms.