Technical Architect
InformaticaResponsibilities
- Collaborate with customers and implementers to conceptualize, design, and implement AI solutions for field service scenarios.
- Develop technical requirements and work closely with customers on solution implementation.
- Define customer KPIs and lead workshops with operations managers.
- Design and run simulation experiments and identify optimization techniques aligned with customer KPIs.
- Use mathematical and AI-based analysis to evaluate scheduling outputs against business objectives.
- Analyze customer data to identify operational bottlenecks and lead workshops on findings and recommendations.
- Lead technical programs for complex Field Service use cases.
- Develop tools and methodologies to strengthen the technical practice.
- Track product capability advancements and collaborate with product teams on co-innovation.
Requirements
- Bachelor’s degree in a relevant field such as Industrial Engineering, Statistics, Computer Science, Mathematics, or Economics.
- Extensive experience in the Field Service domain.
- At least 3 years of experience in client-facing and leadership roles within global organizations.
- At least 3 years of experience in analytical and problem-solving roles focused on extracting insights from data.
- Experience using data analysis tools.
- Preferred certifications include Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1, and AI.
- Preferred experience designing and customizing Salesforce solutions with APEX and Flows.
- Preferred experience with generative AI-based tools and familiarity with services, scheduling, or logistics.
- Excellent verbal and written communication, active listening, presentation, multitasking, and adaptability skills.
- Willingness to travel as required by the role.
Benefits
- Salesforce provides benefits and resources intended to support balance and employee well-being.
- The role requires estimated travel of 20 –30%.
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com