2 months ago
Toronto, CanadaSenior
Responsibilities
- Eliminate operational toil through automation and software development.
- Build middleware, platform guardrails, orchestration, and internal SaaS tools that improve developer productivity and service reliability.
- Scale and maintain a resilient, cost-effective, secure-by-default cloud platform and Kubernetes ecosystem.
- Design observability, disaster readiness, change management, and service scalability into products.
- Partner with application teams and internal stakeholders to standardize reliability practices.
- Participate in production support and on-call rotations, providing senior-level guidance during critical events.
- Lead incident management and post-incident retrospectives and coach teams in these practices.
- Write design documents, postmortems, and refactor application code.
Requirements
- Experience building automation to reduce operational burden or developing internal SaaS tools.
- Ability to advocate for and introduce SRE principles such as SLOs and SLAs.
- Experience with public cloud or hosted datacenter environments, preferably Azure and AKS.
- Hands-on experience with Linux server stacks, preferably Ubuntu or Debian.
- Knowledge of cloud provisioning platforms, preferably Terraform.
- Exposure to configuration management tools, preferably Chef.
- Experience with containerization or clustering technologies, preferably Docker.
- Familiarity with observability and alerting tools such as Prometheus/Grafana or ELK/EFK.
- Practical experience with CI/CD pipelines and rollout strategies.
- Bachelor’s degree or equivalent experience in Computer Engineering or a related field.
- Proficiency in one or more programming languages such as Java, Python, or Golang.
- Familiarity with scripting languages such as PowerShell, Bash, Python, or Ruby.
- Collaborative communication skills and the ability to influence reliability best practices across teams.
Benefits
- Hybrid work style with Tuesdays and Fridays dedicated to in-office collaboration and Mondays and Fridays described as remote-friendly focus time.
- Flexible work hours.
- Internal career development framework and unlimited access to LinkedIn Learning and Microsoft courses and training.
- Comprehensive health, vision, dental, and life insurance.
- Registered Retirement Savings Plan with company matching up to 5%.
- Annual performance-based bonus.
- Enhanced paid parental leave: 20 weeks for primary leave and 10 weeks for secondary leave.
- Flexible paid time off and company wellness days.
- Access to RethinkCare behavioral health and well-being resources.
- Open-plan workspace with a gaming area, free snacks and drinks, and regular social events.
Categories
DevOpsSite Reliability
About iManage
iManage builds a cloud-enabled knowledge work platform for law firms, corporate legal departments, and professional services, combining document and email management with search, governance, and AI. It sells enterprise software via subscriptions and managed cloud, with products such as iManage Work, iManage Share, and the Ask iManage generative assistant to organize and understand business content. Founded in 2015 and headquartered in Chicago, it is privately held and serves customers globally in regulated industries.