TTEC Digital

Design System/UX Engineer

TTEC Digital
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2 months ago
Hyderābād, IndiaSenior

Responsibilities

  • Own the design system as a coded, versioned, documented, themed, and reusable component library.
  • Design and implement Agent UI, Control UI, slide-out and pill interfaces, and per-module panels.
  • Create interaction patterns for active listening and agent handover experiences.
  • Develop the product’s graphics language, including iconography, motion design, and data visualization.
  • Design accessible, keyboard-first agent workflows targeting Lighthouse accessibility scores above 90.
  • Build reusable templates, layout systems, component APIs, and composition patterns that developers can implement efficiently.
  • Design for real-time voice, desktop, and AI event streams while accounting for WebSocket state, latency, event ordering, rendering performance, and plugin loading.
  • Improve perceived performance through skeletons, optimistic updates, and latency-masking motion.
  • Use design tokens to support enterprise branding and theming without rewrites.
  • Design overlays and extensions injected over host pages while accounting for size, z-index, and isolation constraints.
  • Use lightweight session recordings and agent feedback loops to validate usability.
  • Profile browser rendering, diagnose performance issues, and fix component jank directly.

Requirements

  • 7+ years of product design experience with substantial front-end engineering experience.
  • Hands-on ability to ship React and TypeScript code rather than only producing design specifications.
  • Experience owning a living design system and component library in a fast-shipping product.
  • Strong visual craft in iconography, motion design, canvas/SVG data visualization, and rendering dense live data.
  • Experience creating reusable templates, layout systems, component APIs, and composable patterns for developer implementation.
  • Understanding of WebSocket-driven state, event ordering, render performance, and module federation or plugin loading.
  • Experience designing dense, real-time professional-tool interfaces used for extended periods.
  • Strong accessibility and keyboard-first design practices.
  • Experience with perceived-performance techniques such as skeletons and optimistic updates.
  • Fluency with design tokens and enterprise theming.
  • Experience designing overlays or extensions injected over host pages.
  • Ability to use browser profiling and debugging to diagnose and resolve rendering issues.
  • Self-directed, adaptable, and comfortable shipping in one-week sprint cycles with weekly demos.
  • Familiarity with LLMs, SLMs, RAG, knowledge graphs, agents, training, and evaluation concepts is expected.

Benefits

  • Full-time position.
  • Fully remote work arrangement.
  • Fast-moving startup-style environment with one-week sprints and Friday demos.
  • Opportunity to build AI customer-experience tools for large enterprise deployments.

Tech Stack

Categories

TTEC Digital

About TTEC Digital

1,001-5,000 employees
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