Design System/UX Engineer
TTEC Digital3 months ago
Hyderābād, IndiaSenior
Responsibilities
- Own the design system as a coded, versioned, documented, themed, and reusable component library.
- Design and implement Agent UI, Control UI, slide-out and pill interfaces, and per-module panels.
- Create interaction patterns for active listening and agent handover experiences.
- Develop the product’s graphics language, including iconography, motion design, and data visualization.
- Design accessible, keyboard-first agent workflows targeting Lighthouse accessibility scores above 90.
- Build reusable templates, layout systems, component APIs, and composition patterns that developers can implement efficiently.
- Design for real-time voice, desktop, and AI event streams while accounting for WebSocket state, latency, event ordering, rendering performance, and plugin loading.
- Improve perceived performance through skeletons, optimistic updates, and latency-masking motion.
- Use design tokens to support enterprise branding and theming without rewrites.
- Design overlays and extensions injected over host pages while accounting for size, z-index, and isolation constraints.
- Use lightweight session recordings and agent feedback loops to validate usability.
- Profile browser rendering, diagnose performance issues, and fix component jank directly.
Requirements
- 7+ years of product design experience with substantial front-end engineering experience.
- Hands-on ability to ship React and TypeScript code rather than only producing design specifications.
- Experience owning a living design system and component library in a fast-shipping product.
- Strong visual craft in iconography, motion design, canvas/SVG data visualization, and rendering dense live data.
- Experience creating reusable templates, layout systems, component APIs, and composable patterns for developer implementation.
- Understanding of WebSocket-driven state, event ordering, render performance, and module federation or plugin loading.
- Experience designing dense, real-time professional-tool interfaces used for extended periods.
- Strong accessibility and keyboard-first design practices.
- Experience with perceived-performance techniques such as skeletons and optimistic updates.
- Fluency with design tokens and enterprise theming.
- Experience designing overlays or extensions injected over host pages.
- Ability to use browser profiling and debugging to diagnose and resolve rendering issues.
- Self-directed, adaptable, and comfortable shipping in one-week sprint cycles with weekly demos.
- Familiarity with LLMs, SLMs, RAG, knowledge graphs, agents, training, and evaluation concepts is expected.
Benefits
- Full-time position.
- Fully remote work arrangement.
- Fast-moving startup-style environment with one-week sprints and Friday demos.
- Opportunity to build AI customer-experience tools for large enterprise deployments.
Tech Stack
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.