Technical Services Engineer, Portworx

Pure Storage

2 days ago

Bengaluru, India

Mid Level / Senior

H1B Sponsor

Responsibilities

Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
Provide technical expertise during all phases of the Portworx deployment for key customers.
Own and track customer issues using our ticket tracking system.
Answer and resolve support cases across all severity levels.
Work with customers and partners to troubleshoot deployments and application workflows.
Collaborate with the engineering team to analyze logs and develop strategies for customer issues.
Communicate proactively and clearly to enable high levels of customer success.
Participate in pre-sales calls and assist with customer installations.

Bachelor's Degree in a technical field or related technical experience.
Minimum 2-4 years of experience in customer-facing technical support work or SRE.
Working knowledge of Kubernetes, Docker, and VMware container solutions.
Experience with AWS, Azure, or other related cloud technologies.
Familiarity with DevOps tools like Ansible, Chef, Puppet, or Terraform is a plus.
Proven ability to resolve customer problems and escalations.
Ability to triage issues and escalate them to appropriate engineering groups.
Fluent in English with strong verbal and written communication skills.
Self-motivated and willing to work in a team environment.
Must be willing to work shifts and on-call rotations.

Flexible time off and wellness resources.
Company-sponsored team events.
Recognition as a Great Place to Work and Fortune's Best Workplaces in Technology.

AnsibleAWSAzureChefDockerKubernetesPuppetTerraform