12 hours ago
Remote, United StatesSenior
Responsibilities
- Lead, coach, and mentor a team of Software Engineers delivering customer professional services projects.
- Develop and configure ServiceNow customizations using functional and technical requirements, leading practices, and internal code standards.
- Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
- Troubleshoot and resolve issues involving ITSM, HAM, SAM, integrations, portals, and other ServiceNow modules.
- Support and maintain ServiceNow modules and integrations with external systems.
- Collaborate with stakeholders and end users to understand requirements and deliver solutions.
- Participate in platform upgrades, clones, patching, and performance optimization initiatives.
- Document technical solutions, workflows, and issue resolutions, and perform deployments.
Requirements
- ServiceNow SAM/HAM experience is required.
- Certified System Administrator (CSA) certification is required.
- Certified Application Developer (CAD) or CIS-ITSM certification is required.
- Experience leading, coaching, and mentoring Software Engineers is expected.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Professional growth, collaborative culture, diversity and inclusion, and work-life balance support.
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.