2 years ago
United Kingdom (city not specified)Mid Level
Responsibilities
- Ensure customer satisfaction and address areas of dissatisfaction.
- Understand customer workflows and challenges and translate requirements into actionable needs.
- Onboard new customers, support existing customers, and coach them on using Corva to optimize operations.
- Develop and maintain onboarding timelines and project documentation.
- Capture notes and feedback from critical meetings, discussions, and Intercom conversations.
- Communicate customer issues to Operations, Engineering, Sales, and Development teams.
- Facilitate training workshops with the Engineering team.
- Create customer success materials, including case studies, app manuals, and training materials.
- Use analytics to assess platform usage and identify opportunities to improve the customer experience.
- Track and resolve customer problems with the software.
- Monitor customer health using platform usage, NPS, and NSAT ratings.
Requirements
- Excellent written and verbal communication skills in English and Spanish.
- Strong technical and customer service skills.
- Ability to collaborate effectively with teams.
- Thorough knowledge of navigating modern websites.
- Microsoft Office skills.
- Analytical thinking skills.
- Ability to train others.
- Experience in oil and gas.
- Leadership skills.
- Ability to travel domestically and internationally up to 30% of the time.
Categories
Solutions Engineering
About Corva
Corva builds a real-time analytics and visualization platform for oil and gas drilling and completions teams, integrating rig and field data. Offered as cloud software with web and mobile apps, it supports monitoring, parameter optimization, and operational decision-making across the well lifecycle. Founded in 2014 and headquartered in Houston, the privately held company serves energy operators and service providers globally.