Machine Learning Engineer
ServiceNow15 hours ago
Santa Clara, CA, USAEntry Level / Mid Level
H1B sponsor
Base Salary
$159k - $178k/yr
Responsibilities
- Design, develop, and improve scalable ML services and pipelines for document extraction, visual understanding, and agentic automation.
- Integrate LLMs into reliable production systems and build APIs, data-handling workflows, and end-to-end product features.
- Containerize, deploy, and scale services on Kubernetes while contributing to observability, alerting, and operational reliability.
- Write clean, tested code; build automated tests; evaluate model quality; monitor service health; and investigate performance and quality issues.
- Collaborate with product managers, engineers, designers, and consuming product teams to define success criteria and communicate tradeoffs.
Requirements
- Master’s degree in Computer Science, Machine Learning, or a related technical field.
- 1 to 3 years of related experience.
- Strong software engineering fundamentals, including data structures, algorithms, system design, APIs, concurrency, and testing.
- Hands-on experience with Docker and Kubernetes.
- Understanding of machine learning fundamentals and how LLMs and vision-language models are integrated into applications.
- Understanding of computer vision techniques and the ability to independently evaluate model quality using appropriate test sets and metrics.
- Experience building, deploying, and operating scalable, observable, and reliable services.
- Multimodal experience involving document understanding or multimodal models is strongly preferred.
- Experience with Java or JavaScript is a bonus.
- Demonstrated use of AI tools or AI-driven approaches to improve engineering workflows is preferred.
Benefits
- Base pay of $158,900–$178,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work approach; the role is classified as Flexible.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.