ServiceNow Architect -SOMT-Manger
Ernst and Young1 day ago
Noida, IndiaStaff+
Responsibilities
- Architect and deliver ServiceNow Sales & Order Management solutions for telecommunications clients.
- Lead discovery sessions, requirements workshops, solution design discussions, and stakeholder reviews.
- Design and implement REST, SOAP, IntegrationHub, Scripted API, and MID Server integrations with OSS/BSS, CRM, ERP, billing, and inventory systems.
- Configure and develop ServiceNow solutions using Business Rules, Script Includes, Client Scripts, Flow Designer, Catalog Items, UI Actions, and custom applications.
- Troubleshoot complex platform, integration, and production issues through root cause analysis and technical leadership.
- Lead development teams, conduct code reviews, enforce best practices, and drive technical governance.
- Mentor and train junior developers and provide technical guidance across the team.
- Use ServiceNow AI capabilities, automation, and Performance Analytics to improve operational efficiency and business outcomes.
Requirements
- Related college degree in technology, such as Computer Science or Engineering, or equivalent experience.
- ServiceNow Certified System Administrator certification.
- At least two ServiceNow Certified Implementation Specialist certifications.
- 8+ years of ServiceNow experience, including architecture, development, and integration delivery.
- Hands-on scripting experience with JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, and IntegrationHub.
- Experience with telecom order management, order orchestration, fulfillment, and Lead-to-Cash processes.
- Experience with ServiceNow SOM/SOMT, TSM, TNI, ITSM, CSM, FSM, CMDB/CSDM, integrations, Telecom OSS/BSS, Performance Analytics, Now Assist, AI Agents, and Agentic AI solutions.
- Strong communication, workshop facilitation, stakeholder management, technical leadership, and team leadership skills.
- Experience with JIRA, ServiceNow Agile, or equivalent backlog-management tools is preferred.
- Exposure to ServiceNow upgrades, platform governance, release management, stakeholder management, client-facing roles, and ServiceNow’s latest features and roadmap is preferred.
Benefits
- Support, coaching, and feedback from experienced professionals.
- Opportunities to develop new skills and grow your career.
- Freedom and flexibility to handle the role in a way that is right for you.
- Education and coaching alongside practical experience in a collaborative environment focused on quality and innovation.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.