7 hours ago
Base Salary
$128k - $204k/yr
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, build, test, deploy, and iterate AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Own deployment, adoption, optimization, production success, and customer outcome metrics end to end.
- Build AI-powered workflows using agents, prompts, RAG, and evaluations for defined agency problems.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, define success metrics and baselines, and lead mission reviews, QBRs, and strategic planning.
- Build relationships with agency leadership, command staff, and operational stakeholders.
- Capture customer insights and reusable implementation patterns to influence product roadmaps and create playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain an onsite presence approximately 3–4 days per week and support post-sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and own hands-on builds rather than only coordinate delivery.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to navigate ambiguity and competing priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in Chicago.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.