Lead Systems Operations Engineer - Production Support
Wells Fargo2 months ago
Bengaluru, IndiaStaff+
Responsibilities
- Lead complex, broad-impact systems operations initiatives and provide high-level systems consultation to technology teams.
- Plan and support computer systems and network infrastructure, including technical changes, enhancements, and application infrastructure.
- Design, code, test, and deliver software that automates manual operations work.
- Establish application monitoring, observability, service level objectives, service level indicators, and error budgets for critical components.
- Automate application deployment, software and product upgrades, change management, and release management.
- Support application deployment, incident management, capacity upgrades, reporting, system integrations, and platform availability.
- Design self-healing and resiliency patterns and run chaos experiments.
- Troubleshoot priority incidents, facilitate blameless post-mortems, and ensure permanent incident closure.
- Work with engineering and application teams to resolve production support issues and improve service reliability.
Requirements
- At least 5 years of Systems Engineering, Technology Architecture, or equivalent demonstrated through work experience, training, military experience, or education.
- Advanced understanding of application monitoring across logs, metrics, events, traces, and alerts, including end-to-end infrastructure and application observability.
- Experience with industry-standard monitoring tools such as AppDynamics, Splunk, ELK, APM, Grafana, and Prometheus.
- Experience deploying applications to cloud platforms and using CI/CD tools including Jenkins, Gradle, Groovy, and Maven.
- Experience with configuration management tools such as Ansible and proficiency in Java or Python.
- Knowledge of web services, infrastructure technologies, networking, Linux, Agile methodology, and DevOps practices.
- Hands-on database experience with Oracle SQL, PL/SQL, and MongoDB.
- Experience with Autosys, Ab Initio, ServiceNow, JIRA, Shell scripting, NDM, and SFTP is desired.
Tech Stack
Categories
DevOpsSite Reliability
About Wells Fargo
Wells Fargo & Company is a U.S.-based financial services firm providing consumer and commercial banking, mortgages, credit, and wealth/investment services to individuals, small businesses, and enterprises. It earns revenue from interest income and fees across retail banking, payments, lending, and capital markets. Founded in 1852 and headquartered in San Francisco, it is publicly traded on the NYSE (WFC) and operates nationally with offices in multiple countries.