Lead Systems Operations Engineer - Production Support
Wells FargoResponsibilities
- Lead complex, broad-impact systems operations initiatives and provide high-level systems consultation to technology teams.
- Plan and support computer systems and network infrastructure, including technical changes, enhancements, and application infrastructure.
- Design, code, test, and deliver software that automates manual operations work.
- Establish application monitoring, observability, service level objectives, service level indicators, and error budgets for critical components.
- Automate application deployment, software and product upgrades, change management, and release management.
- Support application deployment, incident management, capacity upgrades, reporting, system integrations, and platform availability.
- Design self-healing and resiliency patterns and run chaos experiments.
- Troubleshoot priority incidents, facilitate blameless post-mortems, and ensure permanent incident closure.
- Work with engineering and application teams to resolve production support issues and improve service reliability.
Requirements
- At least 5 years of Systems Engineering, Technology Architecture, or equivalent demonstrated through work experience, training, military experience, or education.
- Advanced understanding of application monitoring across logs, metrics, events, traces, and alerts, including end-to-end infrastructure and application observability.
- Experience with industry-standard monitoring tools such as AppDynamics, Splunk, ELK, APM, Grafana, and Prometheus.
- Experience deploying applications to cloud platforms and using CI/CD tools including Jenkins, Gradle, Groovy, and Maven.
- Experience with configuration management tools such as Ansible and proficiency in Java or Python.
- Knowledge of web services, infrastructure technologies, networking, Linux, Agile methodology, and DevOps practices.
- Hands-on database experience with Oracle SQL, PL/SQL, and MongoDB.
- Experience with Autosys, Ab Initio, ServiceNow, JIRA, Shell scripting, NDM, and SFTP is desired.
Tech Stack
Categories
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.