6 months ago
Base Salary
$105k - $170k/yr
Responsibilities
- Act as the technical point of contact for a portfolio of customers.
- Own end-to-end delivery for technical solutions from discovery to post-launch success.
- Collaborate with account teams to retain and expand customer portfolios.
- Advise customers on solving complex business challenges with technical solutions.
- Provide insights to Product to inform roadmap priorities and feature design.
- Develop internal tools, documentation, and playbooks to improve efficiency.
- Codify learnings into reusable processes for the Solutions organization.
Requirements
- 3–7 years of experience in a technical, customer-facing role.
- Technical fluency across APIs, integrations, and web development concepts.
- Strong communication skills for articulating technical concepts to non-technical stakeholders.
- Proven ability to manage complex projects from scoping to implementation.
- Comfortable operating in ambiguous environments with a proactive approach.
- Collaborative mindset with a willingness to learn and adapt.
- Ability to multitask and prioritize effectively under pressure.
- Willingness to travel up to 25% for customer engagements.
- Bonus: experience in compliance, identity verification, or fraud prevention.
Benefits
- Medical, dental, and vision insurance.
- 3% 401(k) contribution.
- Unlimited PTO and quarterly mental health days.
- Family planning benefits.
- Professional development stipend.
- Wellness benefits.