9 months ago
Base Salary
$105k - $170k/yr
Responsibilities
- Serve as the technical point of contact for a portfolio of customers, advising on architecture, implementation, and optimization of Persona products
- Own end-to-end delivery of technical solutions from discovery and design through deployment, QA, and post-launch success
- Partner with account teams to retain and expand customer relationships and help customers achieve business outcomes
- Advise customers on complex business challenges through creative technical solutions
- Relay customer insights to Product to inform roadmap priorities and feature design
- Develop internal tools, documentation, automations, and playbooks to improve team efficiency and customer outcomes
- Codify learnings into reusable processes that increase repeatability across the Solutions organization
Requirements
- 3–7 years of experience in a technical, customer-facing role such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect
- Technical fluency across APIs, integrations, and web development concepts
- Familiarity with Python, SQL, Bash, or Ruby is a plus
- Ability to communicate technical concepts to non-technical stakeholders and vice versa
- Demonstrated ability to own complex projects from scoping through implementation
- Comfort operating in ambiguous environments with proactive problem-solving and adaptability
- Strong collaboration, curiosity, prioritization, multitasking, and decision-making skills
- Willingness to travel up to 25% of the time for customer engagements
- Experience in compliance, identity verification, or fraud prevention is a bonus
Benefits
- Medical, dental, and vision insurance
- 3% 401(k) contribution
- Unlimited paid time off
- Quarterly mental health days
- Family planning benefits
- Professional development stipend
- Wellness benefits
- Full-time employee role with up to 25% travel for customer engagements
About Persona
Persona builds an identity verification and compliance platform used by businesses to automate KYC/AML/KYB, fraud prevention, and case management workflows. It sells SaaS tools and APIs for securely collecting PII, validating government IDs and biometrics, and orchestrating reviews across third-party data sources. Founded in 2018 and headquartered in San Francisco, the privately held company serves customers such as Reddit, OpenAI, Coursera, and Brex.