Base Salary
$105k - $170k/yr
Responsibilities
- Serve as the technical point of contact for a portfolio of customers, advising on architecture, implementation, and optimization of Persona products
- Own end-to-end delivery of technical solutions from discovery and design through deployment, QA, and post-launch success
- Partner with account teams to retain and expand customer relationships and help customers achieve business outcomes
- Advise customers on complex business challenges through creative technical solutions
- Relay customer insights to Product to inform roadmap priorities and feature design
- Develop internal tools, documentation, automations, and playbooks to improve team efficiency and customer outcomes
- Codify learnings into reusable processes that increase repeatability across the Solutions organization
Requirements
- 3–7 years of experience in a technical, customer-facing role such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect
- Technical fluency across APIs, integrations, and web development concepts
- Familiarity with Python, SQL, Bash, or Ruby is a plus
- Ability to communicate technical concepts to non-technical stakeholders and vice versa
- Demonstrated ability to own complex projects from scoping through implementation
- Comfort operating in ambiguous environments with proactive problem-solving and adaptability
- Strong collaboration, curiosity, prioritization, multitasking, and decision-making skills
- Willingness to travel up to 25% of the time for customer engagements
- Experience in compliance, identity verification, or fraud prevention is a bonus
Benefits
- Medical, dental, and vision insurance
- 3% 401(k) contribution
- Unlimited paid time off
- Quarterly mental health days
- Family planning benefits
- Professional development stipend
- Wellness benefits
- Full-time employee role with up to 25% travel for customer engagements
About Persona
Persona helps businesses manage KYC/AML/KYB programs, fight fraud, and build trust by automating any identity-related use case with our flexible identity infrastructure. For example, we help Coursera verify learners’ identities before delivering course credentials and Brex comply with strict international KYC/AML regulations. Beyond securely collecting and verifying user information such as PII, government IDs, and selfies, our platform also provides flexible case review and orchestration tools to help businesses streamline and automate all their identity operations — from setting custom rules to ingesting third-party data and triggering external actions. In short, Persona handles the complexities of securely collecting, verifying, and managing sensitive personal information, so you can stay focused on building your product.