29 days ago
Mexico City, MexicoStaff+
Responsibilities
- Design scalable and resilient ServiceNow Now Platform architectures for enterprise infrastructure and critical services.
- Translate infrastructure and service requirements into ServiceNow platform designs in collaboration with cross-functional teams.
- Develop reusable ServiceNow application components, custom applications, workflows, catalog items, and automation capabilities.
- Configure ServiceNow modules supporting incident response, change management, asset tracking, service views, and infrastructure operations.
- Design and implement integrations between ServiceNow and on-premise or cloud-based systems using APIs, web services, and data exchange mechanisms.
- Establish ServiceNow infrastructure design standards, reusable patterns, governance controls, audit trails, and policy checks.
- Monitor and optimize ServiceNow solution performance, configurations, queries, and data models against response-time and availability targets.
- Guide teams through ServiceNow requirements, configuration, testing, deployment, upgrades, and feature adoption.
- Prepare architecture, data model, integration, and operational runbook documentation.
- Drive continuous improvement using analytics and user feedback to improve service experience.
Requirements
- A degree in engineering, computer science, or a related field, or equivalent professional experience in enterprise infrastructure environments.
- Twelve to fifteen years of experience in infrastructure architecture roles focused on large-scale enterprise implementations.
- Advanced hands-on expertise with ServiceNow Now Platform, including core-module configuration, scripting, and custom application development.
- Strong experience with modular design, secure coding, testing strategies, and deployment automation on ServiceNow.
- Proven experience designing API- and web-service-based integrations and data exchange between ServiceNow and external systems.
- Strong understanding of compute, storage, network, and cloud infrastructure domains and their mapping to ServiceNow data models and workflows.
- Preferred experience with hybrid work environments, globally distributed teams, and agile or iterative delivery approaches.
- Preferred exposure to observability tools, configuration management databases, and asset management practices integrated with ServiceNow.
- Preferred experience implementing compliant workflows, access controls, and audit-ready ServiceNow configurations with security and risk teams.
- Preferred experience mentoring peers on ServiceNow architecture, coding standards, and platform capabilities.
- Preferred familiarity with IT service management frameworks and enterprise architecture practices.
- Preferred ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications.
Benefits
- Hybrid work model.
- Ongoing support and funding for training and development plans.
- Competitive benefits and salary package.
- Opportunities to work with leading global companies.
- Inclusive, nondiscriminatory workplace with investment in employee wellbeing.
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.