8 months ago
Paris, FranceSenior
Responsibilities
- Design, ship, and maintain AI agents and automation workflows for ticket classification, acknowledgment automation, response drafting, incident detection, and proactive user outreach.
- Identify and eliminate categories of support issues through documentation, agent prompts, upstream product feedback, and other systematic improvements.
- Build and maintain MCP integrations, Dust agents, and internal scripts to increase support-team capacity.
- Own work in the Support as a Product backlog with shipped, doing, and todo statuses.
- Investigate issues across logs, code, and internal tooling to identify root causes and provide clear answers.
- Handle complex escalated cases with precise and accessible communication.
- Analyze agent-generated responses and iterate on prompts, documentation, and tooling to minimize human intervention.
- Coordinate follow-up across engineering, product, and documentation when agents lack or provide incorrect information.
Requirements
- Power-user experience with AI coding tools such as Claude Code and Cursor and agent platforms such as Dust.
- Experience building AI workflows, automations, or tooling and understanding tradeoffs in agentic systems.
- Ability to read code, analyze logs, navigate a codebase, and form debugging hypotheses; full engineering expertise is not required.
- Excellent written communication for technical and non-technical audiences; French and English fluency are required for Paris-based roles.
- Ability to identify patterns, edge cases, and inconsistencies with analytical precision.
- Collaborative persistence, high ownership, autonomy, curiosity, and adaptability in ambiguous situations.
Benefits
- €10k relocation stipend, apartment-finding assistance in Paris, and residence/work permit support
- Significant equity package
- Health insurance for the employee and dependents
- New MacBook Pro or Linux machine with monitor, keyboard, and related equipment
- Beautiful office in the heart of Paris
- Opportunity to travel to the US multiple times a year
- Regular team events and offsites
- In-person work culture at the Paris office
Tech Stack
Categories
About Dust
Dust builds enterprise AI assistants that connect to a company’s knowledge bases and business tools to automate and accelerate knowledge work. The platform offers model choice, governance, and a collaborative interface, sold as a SaaS subscription to mid‑market and enterprise teams. Founded in 2023 and headquartered in Paris, Dust is backed by Sequoia and counts Datadog, 1Password, Vanta, Persona, Cursor, and Clay among its customers.