1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Design solution architecture for scalable conversational bot platforms using Dialogflow CX and Google Cloud Platform.
- Integrate Dialogflow CX with backend systems, APIs, Twilio, Genesys, and telephony platforms.
- Implement security and redaction policies for PII, PCI, and HIPAA compliance.
- Architect for Google Cloud quotas, regions, scalability, and failover.
- Implement CI/CD automation using Cloud Build or GitHub Actions.
- Drive cost optimization and Google Cloud quota and limits management.
- Extract usage insights using BigQuery, Looker Studio, and analytics tools.
- Collaborate with engineering, QA, infrastructure, and business teams.
Requirements
- At least 5 years of experience in contact center technology implementation.
- 15 years of full-time education, specifically a BE or BTech degree.
- Experience with Google Dialogflow CX and Google Cloud Platform architecture and implementation.
- Experience integrating backend systems, APIs, and telephony platforms such as Twilio and Genesys.
- Google Cloud Professional Cloud Architect or Professional Cloud Developer certification is preferred.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.