1 day ago
Remote, Australia or Sydney, AustraliaStaff+
Responsibilities
- Lead solution discovery, translate business outcomes into implementation plans, make design trade-offs, and configure Atlassian customer solutions.
- Guide integrations, data migration, testing, cutover, handover, risk resolution, and production readiness through launch.
- Deliver solutions across Atlassian Cloud products including Jira, Confluence, Jira Service Management, and other relevant product areas.
- Coordinate technical work across consultants, customers, and delivery partners while reviewing designs and mentoring peers.
- Set technical quality standards across concurrent engagements and advise customer executives.
- Adapt implementation offerings and playbooks, document reusable patterns, and improve team methods and assets.
- Explore responsible uses of Atlassian AI, Rovo, and automation in customer delivery.
- Travel up to 30% domestically and occasionally internationally for customer workshops, delivery milestones, and internal events.
Requirements
- At least 10 years of experience in enterprise SaaS implementation, solution architecture, or technical consulting, including at least seven years of hands-on customer-facing implementation and delivery.
- Demonstrated experience personally configuring and launching enterprise software solutions.
- Experience translating ambiguous business needs into designs, implementation plans, documented decisions, and working outcomes.
- Practical understanding of Atlassian Cloud or comparable enterprise platforms, APIs, integrations, identity and access, data migration, testing, and production readiness.
- Ability to lead technical delivery across disciplines, influence without formal authority, and explain trade-offs to technical and business stakeholders.
- Experience working against statements of work, managing technical risks and scope, and creating reusable delivery guidance.
- Preferred experience with Atlassian Cloud products such as Jira, Confluence, Jira Service Management, and Focus; relevant Atlassian certifications are welcome.
- Preferred experience in enterprise service management, software delivery, work management, cloud transformation, complex integrations or migrations, AI-enabled workflows, delivery partnerships, or multi-workstream project management.
Benefits
- Flexible work arrangement allowing office, home, or a combination of both, with hiring possible in countries where Atlassian has a legal entity.
- Health and wellbeing resources and paid volunteer days.
- The role may be eligible for benefits, bonuses, commissions, and equity.
- Travel up to 30% domestically, with occasional international travel in the region.
Categories
Solutions Engineering
About Atlassian
Atlassian powers the collaboration that helps teams accomplish what would otherwise be impossible alone. From space missions and motor racing to bugs in code and IT requests, no task is too large or too small with the right team, the right tools, and the right practices. Over 300,000 global companies and 80% of the Fortune 500 rely on Atlassian’s software, like Jira, Confluence, Loom, and Trello, to help their teams work better together and deliver quality results on time. With our 300,000+ customers and team of 10,000+ Atlassians, we are building the next generation of team collaboration and productivity software. We believe the power of teams has the potential to change the world — one that is more open, authentic, and inclusive.