2 days ago
Base Salary
$244k - $366k/yr
Responsibilities
- Define measurable scale-readiness targets for latency, throughput, error rates, capacity, service-level objectives, error budgets, and enterprise workloads.
- Use production data, profiling, and reproducible benchmarks to identify bottlenecks and implement verified fixes with service owners.
- Design and implement sharding, partitioning, caching, back-pressure, workload isolation, multi-region readiness, and high-volume migration strategies.
- Create reusable benchmarks, profiling harnesses, test environments, scalability reviews, and proportionate release gates.
- Lead technical incident deep dives, identify systemic causes, and deliver validated improvements that reduce recurring incidents.
- Apply AI-assisted profiling, workload modeling, synthetic traffic, anomaly detection, and guided runbooks with explicit guardrails and operational measurement.
- Communicate technical priorities, tradeoffs, and results to engineers and executives while connecting investments to customer experience and business outcomes.
Requirements
- 12+ years of relevant engineering experience scaling multi-tenant SaaS, with measurable production impact from removing significant bottlenecks.
- Hands-on expertise in performance engineering, capacity planning, sharding, partitioning, caching, back-pressure, tenant isolation, multi-region architectures, and large-scale migrations.
- Ability to investigate unfamiliar systems, test hypotheses, write production code, and safely roll out changes with service owners.
- Strong architectural judgment and ability to balance immediate constraints against broader platform investments.
- Experience aligning teams across organizational boundaries around shared outcomes, ownership, and practical engineering standards.
- Excellent communication skills for explaining complex technical decisions and business implications to engineering and executive audiences.
- Practical experience applying AI tools or automation to engineering work, including evaluating usefulness, limitations, operational risks, and results.
Benefits
- Base compensation is provided within a $244,000—$366,000 annual range across U.S. locations, with potential bonus, equity, sign-on payments, and health, welfare, and wellbeing benefits based on eligibility.
- Remote role limited to the East Coast; may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events, coordinated in advance.
Categories
About Klaviyo
Klaviyo builds a subscription SaaS platform that lets e-commerce and consumer brands use first-party data to run targeted email, SMS, and push campaigns, with built-in automation and analytics. The product also includes B2C CRM features for segmentation, A/B testing, and customer lifecycle workflows. Founded in 2012 and headquartered in Boston, it is a public company (NYSE: KVYO) used by brands such as Mattel and Glossier.