3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, build, maintain, and optimize enterprise integrations and automations using Workato.
- Define integration standards, reusable patterns, versioned APIs, and design guidelines.
- Implement standardized error handling, retry logic, dead letter queues, compensating transactions, alerting, and logging.
- Support integrations among UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications.
- Design secure authentication, authorization, encryption, and secret-management patterns using methods including OAuth 2.0, JWT, SAML, API keys, and certificates.
- Lead enterprise integration architecture discussions with architects and business stakeholders.
- Troubleshoot complex cross-system production issues and drive them to resolution.
- Improve integration and data documentation and evaluate Workato AI capabilities including MCP, Workato Genies, and Agent Studio.
- Mentor integration engineers and help develop the team’s technical capabilities.
Requirements
- At least 5 years of hands-on integration experience.
- Required Workato certification, such as Workato Automation Pro or higher.
- Strong hands-on experience with REST APIs, HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
- Experience designing reusable, versioned, and maintainable APIs and integrations.
- Strong knowledge of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, encryption, secret management, and least-privilege access.
- Proficiency with JSON and XML parsing, transformation, and mapping of complex payloads.
- Experience with data transformation, mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
- Working knowledge of SQL, database querying, troubleshooting, and relational data models.
- Experience with robust error handling and event-driven architecture, including asynchronous processing and message-based integrations.
- Understanding of integration patterns such as request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography.
- Experience with or strong interest in Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, or Coupa.
- Familiarity with Workato AI capabilities, version control, CI/CD practices, monitoring and observability tooling, and data privacy or compliance considerations is preferred.
- Strong analytical, troubleshooting, communication, collaboration, and mentoring skills.
Benefits
- The role offers strong technical depth and growth opportunities while shaping how Five9’s core business systems connect and scale.
- Employees collaborate with cross-functional teams across the enterprise and work with emerging Workato AI and agentic automation capabilities.
- The position is based in Chennai or Bengaluru, India, with working hours overlapping the US Pacific time zone.
- Five9 provides reasonable accommodations for qualified individuals with disabilities and promotes an inclusive, diverse workplace.
Tech Stack
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).