23 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Own and sequence the agentification roadmap for a business domain based on ROI and dependencies.
- Run discovery with business stakeholders, define automation targets and success metrics, and conduct quarterly planning.
- Set architecture standards for agent topology, escalation logic, data flows, feedback loops, and production readiness.
- Maintain repository-based specifications, context files, prompts, executable tests, review workflows, and coding-agent guardrails.
- Remain hands-on with the hardest technical problems and review all agent-generated code against specifications.
- Own business outcomes including hours automated, error reduction, satisfaction, adoption, and the next-quarter business case.
- Champion reusable platform extraction and represent the domain in cross-pod platform roadmap reviews.
- Build FDE capability by coaching at least two FDE-1s toward FDE-2 scope, running design reviews, and making staffing calls.
Requirements
- 3–7 years of experience with a demonstrated multiplier orientation and evidence of making others measurably better.
- Meaningful experience with spec-driven development and coding agents such as Claude Code, Cursor, or Copilot.
- Hands-on experience building AI features involving LLM APIs, prompt and context design, retrieval, agents, tool use, and evaluation.
- Independent business discovery experience, including process mapping, automation scoping, and success-metric definition.
- Architecture-level ownership of at least one production system, including agent topology, tool-calling chains, human escalation, and feedback loops.
- Strong Python fundamentals and production experience integrating LLMs such as OpenAI, Anthropic Claude, or Gemini.
- Experience leading or informally mentoring engineers with demonstrable impact on their scope.
- Ability to own business-facing outcomes, diagnose design, data, or adoption issues, and act on performance.
- Preferred: experience with LangChain, LlamaIndex, CrewAI, AutoGen, or equivalent agentic frameworks and RAG pipeline design.
- Preferred: familiarity with Salesforce, HubSpot, or similar CRM/ERP platforms.
- Preferred: experience presenting technical roadmaps to executive stakeholders and senior-level experience across at least two of discovery, workflow architecture, and build-and-ship.
Benefits
- Hybrid work culture with all Wednesdays designated as work-from-home days.
- Case-by-case exceptions to the hybrid arrangement may be considered.
- Equal opportunity employer with an emphasis on diversity, collaboration, innovation, and work-life balance.
- AI-assisted resume screening is used across roles, and some shortlisted candidates may have an initial AI-interviewer discussion; hiring decisions remain with Whatfix’s internal hiring teams.
Tech Stack
Categories
Forward Deployed
About Whatfix
Whatfix builds a digital adoption platform for enterprises, delivered as SaaS, that provides in-app guidance, hands-on simulation training (Mirror), and adoption/product analytics to improve how users learn and use software. Companies use it across internal and customer-facing applications to onboard users, standardize workflows, and reduce support needs. Founded in 2013 and headquartered in San Jose, CA, the company is privately held and operates globally.