9 hours ago
Madrid, SpainSenior
Responsibilities
- Design and demo Sierra’s AI agent product and provide technical solutions for customer needs.
- Answer technical questions about Sierra’s solutions for prospective customers.
- Partner with Sales, Product, and Agent Engineering teams to support go-to-market initiatives.
- Lead early customer conversations, anticipate customer needs, and support enterprise sales processes.
- Translate customer business problems and requirements into clear explanations for technical and non-technical audiences.
- Help improve Sierra’s agents and translate technical logic and user requirements into product and engineering requirements.
Requirements
- 5–7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Professional fluency in both Spanish and English.
- Experience building demos, presenting, and working with customers or clients in a go-to-market function.
- Experience building relationships with potential customers, including executives and technical leaders.
- Experience leading the sales process with enterprise customers.
- Ability to connect prospects’ business problems to technical solutions and explain them to technical and non-technical audiences.
- Bachelor’s degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- AI-related experience or experience in a similarly modern and highly technical industry is preferred.
- Experience translating code, technical logic, and user requirements into product and engineering requirements is preferred.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in equity plans, subject to applicable policies.
- Sierra is primarily an in-person company.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.