Software Engineer
ServiceNow3 days ago
Santa Clara, CA, USAMid Level / Senior
H1B sponsor
Base Salary
$126k - $195k/yr
Responsibilities
- Develop well-defined software features and components under senior-engineer guidance.
- Write clean, maintainable code, comprehensive unit tests, and ServiceNow workflows, business rules, and automations.
- Contribute to AI-native features through prompt design assistance, API integration, and basic evaluation.
- Build ServiceNow forms, dashboards, plugins, applications, integrations, and customizations.
- Work on features through design, development, testing, deployment, maintenance, and support.
- Troubleshoot and debug development, staging, and customer-reported issues, escalating complex problems as needed.
- Participate in code reviews, pair programming, design reviews, sprint planning, knowledge sharing, and mentorship.
- Assist with customer issue triage, root-cause analysis, support tickets, documentation, and internal knowledge bases.
- Follow secure coding, customer-data handling, AI safety, testing, and deployment practices.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- 2–5 years of professional software development experience.
- Proficiency in at least one of Python, Java, or JavaScript, with willingness to learn additional languages.
- Understanding of software engineering fundamentals including version control, testing, and debugging.
- Basic knowledge of relational databases and SQL.
- Familiarity with RESTful APIs and modern web services.
- Understanding of AI/ML concepts; hands-on LLM or AI API experience is a plus.
- Prior ServiceNow experience or coursework is a plus.
- Agile development experience is a plus.
- Ability to learn quickly, take direction, ask for help, work independently on assigned tasks, and collaborate effectively.
- Strong problem-solving, communication, software quality, testing, and continuous-learning skills.
Benefits
- Base pay is $125,700–$194,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role is a regular employee position with a flexible work persona in North America and Canada.
- Work arrangements may be flexible, remote, or office-based depending on the assigned work location and role eligibility.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.