7 days ago
Boston, MA, USA +21 moreMid Level
Base Salary
$103k - $211k/yr
Responsibilities
- Participate in pre-sales discovery, document business, functional, and technical requirements, and help translate proposed solutions into Statements of Work.
- Partner with Practice Directors, Solution Architects, and Project Managers to estimate implementation effort and identify delivery skills.
- Capture stakeholder needs, define requirements, and map current- and future-state business processes.
- Design and configure scalable Salesforce solutions using standard platform capabilities and industry best practices.
- Own assigned implementation workstreams as a hands-on builder in collaboration with architects, project managers, analysts, and developers.
- Facilitate discovery sessions, solution workshops, project kickoffs, demonstrations, and client status discussions.
- Build and maintain declarative automation, data models, security and sharing configurations, reports, dashboards, and other platform components.
- Support integrations, data migration, troubleshooting, and issue resolution.
- Create and execute test plans, perform functional and system testing, support user acceptance testing, and provide quality assurance.
- Document solution designs and configurations, provide end-user training, and own deliverables through deployment and post-launch support.
Requirements
- Hands-on competency configuring and building Salesforce solutions, including Sales Cloud and/or Service Cloud.
- Salesforce Administrator, Platform App Builder, or Consultant certification and at least 4 years of Salesforce platform experience.
- Recent experience configuring, testing, and deploying production Salesforce solutions.
- Experience across the full implementation lifecycle from discovery and solution design through build, testing, deployment, and support.
- Experience providing business, operational, and technical consulting and translating requirements into workable platform solutions.
- Ability to work independently and collaboratively, guide less-experienced team members, and remain involved in day-to-day delivery.
- Strong written and verbal communication skills with client and prospect stakeholders at multiple organizational levels.
- Ability to manage multiple project workstreams or priorities while meeting quality and timeline expectations.
- Ability to log time daily for client and project reporting.
- Positive, solutions-oriented approach and ability to work in a fast-paced, high-growth environment.
- Salesforce certifications or specializations beyond the core platform are required.
- Bachelor’s degree required.
- Preferred experience includes Salesforce Flow, Agentforce, Data360, security and sharing, data modeling, reports and dashboards, integrations, and data migration.
Benefits
- At least 20% travel is required, and candidates throughout the United States may be considered, including those not near a Crowe office.
- Crowe offers a comprehensive total rewards package.
- Employees receive access to a Career Coach and ongoing career-growth support.
- The role offers an inclusive culture focused on talent development and diversity.
Categories
Solutions Engineering
