Base Salary
$102k - $219k/yr
Responsibilities
- Own the customer support experience for Microsoft 365 in close partnership with engineering teams.
- Act as a subject matter expert in at least one core workload, including SharePoint, Microsoft Copilot, Exchange, or Microsoft Teams.
- Support Microsoft 365 customers through multiple modalities in a 24x7x365 global support delivery team.
- Investigate Microsoft 365 services deeply, develop solutions to customer needs, and communicate trends to leadership.
- Improve internal efficiency and customer satisfaction by optimizing processes and tools.
- Partner with Messaging, Collaboration, Platform Admin, and other engineering teams to manage escalations and drive product improvements.
- Lead and contribute ideas to Microsoft 365 service improvement programs and initiatives.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or a related field plus 2+ years of experience in technology, cloud, technical support, or customer experience engineering, or equivalent experience.
- Additional qualifications list a bachelor's degree in a related field plus 5+ years of experience in technology, cloud, technical support, or customer experience engineering, or equivalent experience.
- At least 1 year of customer-facing experience.
- Experience deploying Microsoft 365 services for large organizations.
- Technical depth across Microsoft 365 services and the ability to work with customers, support partners, product management, and software engineering teams.
Benefits
- The typical U.S. base pay range is USD $102,100-$202,200 per year, with a separate San Francisco Bay Area and New York City metropolitan area range of USD $133,800-$219,200 per year.
- Certain roles may be eligible for benefits and other compensation.
- The position supports a 24x7x365 global support delivery model.
- Applications are accepted on an ongoing basis until the position is filled, with the posting open for a minimum of 5 days.
Categories
About Microsoft
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.