4 hours ago
Remote, United StatesMid Level
H1B Sponsor
Base Salary
$156k - $191k/yr
Responsibilities
- Partner with Scaled Account Managers and Field Engineering to turn bandwidth, egress, and usage signals into outreach, talking points, and in-app programs.
- Operate startup program onboarding through Intercom checklists, guided flows, and activation follow-up.
- Identify recurring customer mistakes and best practices with Support Engineering and convert them into programs and content.
- Build and improve scaled-engagement tools including in-app programs, outbound triggers, pricing and sizing calculators, POC templates, and technical enablement.
- Run webinars, Slack community touchpoints, and pattern-based outreach across customer cohorts.
- Create in-product guidance and self-service content from recurring customer questions and technical best practices.
- Maintain activity tracking and feature-request data quality for Field Engineering and Product.
Requirements
- At least 3 years of experience in a customer-facing technical role such as customer engineering, solutions engineering, technical support, or developer relations.
- Experience operating high-volume, one-to-many customer programs and independently executing scoped programs.
- Strong fundamentals in cloud infrastructure, including containers, deployments, autoscaling, networking, and CI/CD.
- Working knowledge of Postgres and database migration patterns involving Heroku and AWS RDS.
- Comfort advising customers building AI-native and LLM-powered applications and using AI tools in daily work.
- Strong written communication for producing documentation, playbooks, and in-app content.
- Data-driven approach and ability to prioritize work against team goals while seeking context when needed.
- Preferred experience with Intercom or a similar in-app engagement platform, scalable internal or customer-facing tools, PLG or high-volume account environments, and Heroku or other cloud migrations.
Benefits
- Four weeks of paid vacation.
- Fourteen weeks of fully paid parental leave for all parents, with return-to-work support.
- Long-term disability, life insurance, and 401K plans.
- Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
- Monthly lifestyle stipend for wellness, mental health, therapy, hobbies, and related needs.
- Monthly cell phone and internet subsidy.
- Bay Area commuter benefits and home office stipends for remote employees.
- Continuous learning benefits and related support.
- The position is generally not eligible for new visa sponsorship; existing visa transfers may be sponsored at Render’s discretion.
Tech Stack
Categories
Solutions Engineering
About Render
Render is the fastest path to production for AI agents and full-stack applications. One platform for your entire stack: backend, frontend, Postgres, cron jobs, and everything in between. Deploy on our blazing-fast private network with security built in from day one. Stop stitching together tools. Build it better on Render. Join the Discord: https://render.com/discord