2 months ago
Remote, United StatesMid Level
Base Salary
$156k - $191k/yr
Responsibilities
- Partner with Scaled Account Managers and Field Engineering to turn bandwidth, egress, and usage signals into outreach, talking points, and in-app programs.
- Operate startup program onboarding through Intercom checklists, guided flows, and activation follow-up.
- Identify recurring customer mistakes and best practices with Support Engineering and convert them into programs and content.
- Build and improve scaled-engagement tools including in-app programs, outbound triggers, pricing and sizing calculators, POC templates, and technical enablement.
- Run webinars, Slack community touchpoints, and pattern-based outreach across customer cohorts.
- Create in-product guidance and self-service content from recurring customer questions and technical best practices.
- Maintain activity tracking and feature-request data quality for Field Engineering and Product.
Requirements
- At least 3 years of experience in a customer-facing technical role such as customer engineering, solutions engineering, technical support, or developer relations.
- Experience operating high-volume, one-to-many customer programs and independently executing scoped programs.
- Strong fundamentals in cloud infrastructure, including containers, deployments, autoscaling, networking, and CI/CD.
- Working knowledge of Postgres and database migration patterns involving Heroku and AWS RDS.
- Comfort advising customers building AI-native and LLM-powered applications and using AI tools in daily work.
- Strong written communication for producing documentation, playbooks, and in-app content.
- Data-driven approach and ability to prioritize work against team goals while seeking context when needed.
- Preferred experience with Intercom or a similar in-app engagement platform, scalable internal or customer-facing tools, PLG or high-volume account environments, and Heroku or other cloud migrations.
Benefits
- Four weeks of paid vacation.
- Fourteen weeks of fully paid parental leave for all parents, with return-to-work support.
- Long-term disability, life insurance, and 401K plans.
- Employer-paid medical, dental, and vision coverage, with FSA and HSA options.
- Monthly lifestyle stipend for wellness, mental health, therapy, hobbies, and related needs.
- Monthly cell phone and internet subsidy.
- Bay Area commuter benefits and home office stipends for remote employees.
- Continuous learning benefits and related support.
- The position is generally not eligible for new visa sponsorship; existing visa transfers may be sponsored at Render’s discretion.
Tech Stack
Categories
Solutions Engineering
About Render
Render provides a developer-focused cloud platform to deploy and run full‑stack applications, including web services, static sites, Postgres, background workers, and cron jobs. It offers persistent compute with autoscaling, built‑in orchestration, and observability, sold as a usage‑based managed PaaS for startups and software teams. Founded in 2018 and headquartered in San Francisco, the company is privately held.