14 hours ago
Responsibilities
- Serve as the primary strategic technical advisor and named technical owner for assigned enterprise and strategic customers.
- Own technical account strategies, quarterly technical roadmaps, technical operating reviews, and executive technical alignment.
- Lead architecture workshops and guide decisions involving connectors, MCP, Actions, APIs, SDKs, custom UI embeds, and agent workflows.
- Design and deliver or oversee strategic technical builds, including Skills, Actions, MCP servers, custom connectors, Web SDK integrations, Client API integrations, and embedded experiences.
- Productionize customer AI workflows by defining evals, governance, observability, guardrails, reliability, rollout, rollback, and escalation requirements.
- Provide technical enablement to customer administrators, developers, and technical stakeholders.
- Coordinate with Customer Success, AI Outcomes, Account, Product, Engineering, and Support teams to maintain a coherent technical plan.
- Translate customer friction and enterprise requirements into engineering-ready product feedback.
- Support customer governance, security, networking, identity, data protection, and rollout-readiness activities.
- Own cross-account technical programs, reusable blueprints, playbooks, service packaging, and improvements to the RSA operating model.
- Mentor Solutions Architects and contribute to advanced enablement and technical guidance.
Requirements
- Bachelor’s degree in Computer Science or equivalent with 7+ years of relevant experience, or a master’s degree in Computer Science or equivalent with 7+ years of relevant experience.
- Software development experience in at least two of Python, Java, Go, or similarly relevant modern programming languages.
- Strong experience with APIs, SDKs, custom data integrations, and enterprise application architecture across hybrid, SaaS, or on-premises environments.
- Strong AI fluency, including integrating AI into workflows, building multi-step processes, and using agents, coding tools, and workflow automation.
- Experience shaping technical patterns across agent workflows, MCP, custom Actions, connectors, Web SDK, Client APIs, and embedded product experiences.
- Hands-on experience with Claude Code, Cursor, or Copilot for scaffolding, refining, testing, and debugging technical solutions.
- Ability to architect end-to-end AI application patterns involving content ingestion, retrieval, grounded answer generation, and source-aware responses using Glean APIs.
- Strong debugging skills covering log analysis, code analysis, end-to-end tracing, and distributed-system troubleshooting.
- Deep understanding of cloud and on-premises networking, private connectivity, and enterprise security constraints.
- Hands-on experience with Google Cloud Platform, Amazon Web Services, or Microsoft Azure.
- Security and audit fluency, including communicating architecture and controls to security, privacy, and audit stakeholders.
- Experience defining production-readiness requirements for AI-powered workflows and moving customer AI use cases from prototypes to production systems.
- Experience in at least two of software engineering, pre-sales engineering, post-sales engineering, professional services, support engineering, forward deployment, or solutions architecture.
- Experience serving as the named technical owner for strategic or complex enterprise accounts.
- Strong executive communication, architecture leadership, cross-functional influence, enablement, judgment, organization, and attention to detail.
- Pre-sales or post-sales Solutions Architect experience in a product-led company is preferred.
Benefits
- Remote role available to candidates located in the US East, Central, or West time zones.
- Medical, vision, and dental coverage.
- Generous paid time off.
- 401(k) plan contributions.
- Home office improvement stipend.
- Annual education and wellness stipends.
- Company events and daily healthy lunches.
- Potential eligibility for variable compensation, equity, and other benefits.
About Glean
Glean.ai is Intelligent AP. We leverage untapped invoice data to surface relevant context, actionable insights, and savings recommendations that power great spend decisions.