6 days ago
Base Salary
$150k - $230k/yr
Responsibilities
- Join enterprise onboarding calls and act as the technical owner for deployments.
- Help customers integrate their models into fal Serverless.
- Debug customer issues end-to-end across frontend, backend, and infra layers.
- Translate customer feedback into clear product specs, tasks, and engineering priorities.
- Work closely with Product and Infra teams to ensure enterprise needs are met.
- Build custom proofs-of-concept or lightweight integrations to unblock adoption.
- Identify repeatable patterns across customers and turn them into reusable product features.
- Improve internal tooling, onboarding flows, and documentation based on customer pain points.
Requirements
- Strong engineering background with proficiency in TypeScript, Python, Postgres, and Next.js.
- Experience working with customers in a technical capacity.
- Comfortable solving ambiguous customer problems quickly.
- Ability to understand complex systems and communicate with technical and non-technical stakeholders.
- Strong written communication skills for turning customer conversations into actionable specs.
- Experience working across APIs, infrastructure, and cloud environments.
- High ownership mentality for customer success.
- Comfortable operating in a fast-moving, low-process environment.
Benefits
- Own the success of fal’s most important enterprise deployments.
- Work on a product used at massive scale with real production workloads.
- Direct influence over product roadmap through customer feedback.
- High autonomy and visibility across Product, Infra, and Sales leadership.
- Be a foundational member of a rapidly growing product vertical.
- Work at one of the fastest-growing AI startups.