about 3 hours ago
San Francisco, CA, USA or New York, NY, USASenior / Staff+
H1B Sponsor
Base Salary
$240k - $315k/yr
Responsibilities
- Partner with account executives to understand customer requirements and translate them into technical solutions.
- Serve as the primary technical advisor to enterprise customers throughout their Claude adoption journey.
- Support customers building with both the Claude API and Claude for Work.
- Create and deliver compelling technical content tailored to different audiences.
- Guide technical architecture decisions and help customers integrate Claude effectively.
- Help customers develop evaluation frameworks to measure Claude's performance.
- Identify common integration patterns and contribute insights to Product and Engineering teams.
- Travel occasionally to customer sites for workshops and relationship building.
- Maintain strong knowledge of the latest developments in LLM capabilities.
Requirements
- 5+ years of experience in technical customer-facing roles such as Solutions Architect or Sales Engineer.
- Experience working with enterprise customers and navigating complex buying cycles.
- Exceptional ability to build relationships and communicate technical concepts to diverse stakeholders.
- Strong technical communication skills to translate customer requirements between technical and business stakeholders.
- Experience designing scalable cloud architectures and integrating with enterprise systems.
- Comfortable with Python and familiar with common LLM frameworks.
- Excitement for cross-organizational collaboration and balancing competing priorities.
- A passion for teaching, mentoring, and helping others succeed.
- Excellent communication and interpersonal skills.
Benefits
- Competitive compensation and benefits.
- Optional equity donation matching.
- Generous vacation and parental leave.
- Flexible working hours.
- A collaborative office space.