Principal Informatics Service Engineer
Waters Corporation1 day ago
India (city not specified)Staff+
Responsibilities
- Install, perform maintenance on, troubleshoot, and support Waters informatics products and cloud offerings.
- Establish customer relationships, manage expectations, communicate completed work, and provide follow-up plans.
- Ensure customer compliance requirements and quality and Health & Safety procedures are followed.
- Deliver informatics product training at customer sites.
- Prepare daily field service reports documenting work performed.
- Work with Sales to identify business-development opportunities and service-contract needs.
- Travel within the designated territory and occasionally to other regions for governance, business support, meetings, and training.
Requirements
- Bachelor’s or master’s degree in Computer Science or equivalent.
- 8–15 years of experience installing, maintaining, troubleshooting, supporting, or using enterprise informatics solutions in the life sciences domain.
- Experience with scientific application workflows and systems such as CDS, SDMS, LIMS, and ELN.
- Ability to perform effective system-level troubleshooting and apply a system-level approach to problem solving.
- Experience with Oracle DBA or SQL and IT infrastructure including servers, storage, virtualization, networking, and cloud environments.
- Strong customer focus, communication skills, analytical ability, integrity, and effective time management.
- Previous experience with the Waters informatics product suite is preferred.
Tech Stack
Categories
Solutions Engineering
About Waters Corporation
Waters Corporation builds analytical instruments and software for pharmaceutical, biopharma, food and environmental labs, and clinical diagnostics. Its portfolio spans UPLC/HPLC chromatography, mass spectrometry, thermal analysis (TA Instruments), informatics, and analytical standards and reagents, sold alongside service and consumables. Founded in 1958 and headquartered in Milford, Massachusetts, Waters is a public company (NYSE: WAT) with systems used in drug development, quality control, and safety testing worldwide.