GrepJob
LangChain

Customer Engineer (West Coast)

LangChain
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2 months ago
Seattle, WA, USA or San Francisco, CA, USASenior
H1B Sponsor

Base Salary

$116k - $195k/yr

Responsibilities

  • Lead onboarding engagements for new enterprise customers.
  • Create and deliver live, interactive training workshops.
  • Develop scalable enablement frameworks including tutorials and guides.
  • Act as the voice of the new user to inform product development.
  • Partner with various teams to define enablement strategies.
  • Stay updated on industry trends to enhance customer materials.

Requirements

  • 5+ years of experience in a technical, customer-facing role.
  • Proven software engineering experience with a focus on AI/ML applications.
  • Strong proficiency in Python and understanding of the AI/LLM stack.
  • Ability to create and deliver high-quality technical training programs.
  • Exceptional presentation and communication skills.
  • Capacity to operate independently in a fast-paced environment.
  • Willingness to travel up to 20% for customer engagements.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible vacation policy.
  • 401(k) plan.
  • Meals provided on in-office days in the US.

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